Chris Stuart Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Developed and led high-performing desktop support/engineering team serving Blackstone's esteemed real estate portfolio. Managed hardware lifecycle and transformative projects, including ServiceNow replatforming, JAMF deployment, Win 11 roadmap implementation, and printer logic rollouts. • Oversaw all levels of support, continually measuring SLAs and survey results to optimize team performance while adhering to ITIL methodologies.• Restructured entire support model from the ground up.• Reduced 1200 open tickets and 800 open requests to under 50 within 1 yr.• Served as versatile IT generalist, assisting users and teams across all departments.• Liaison between IT and multiple portfolio companies C-suites.• Participated in multiple large scale projects from development to deployment to support and communication plans.

Chicago, Il, Us

During my tenure, supported 3-5 offices consisting of 375+ end users, including 500+ Macs and 200+ mobile devices, in partnership with direct reports. Managed needs and expectations of C-suite, senior managers, partners, and clients. Executed internal/external IT initiatives, aligning corporate applications and physical infrastructure with company requirements to ensure compliance and provide best-in-class user experience.Managed aggressive physical office growth and IT footprint through expansion and/or acquisition of multiple agencies. Collaborated with other leaders in the agency to frame and establish best practices in line with industry standards.Managed end-user experience for Jamf Pro, including deployments, upgrades, imaging standards, policies, procedures, and iOS mobile device management (MDM). Integrated and experience with a variety of enterprise platforms and technologies including VMWare, Cisco Call Manager, Unified Presence, Google Apps, Zoom & Zoom Rooms, Creston A/V, Office 365, Sophos, Citrix, CentOS, Windows, SQL, SSO, among others. Primarily work with creative teams and department leaders to create, plan, and manage design and video creative workflows, color workflow, print workflow and workstation lifecycle using technologies like Adobe, Fiery ColorProof XF, Web Help Desk, PaperCut, PDQ Deploy and others.Consistently teamed with infrastructure manager to strategically align our corporate applications and physical infrastructure with the requirements of the firm, to provide best in class user experience and enterprise standards. Teamed weekly with onsite Legal group to ensure infrastructure and desktop support compliance in connection to MSA’s and internal IT policies and procedures.

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

IT Systems Support for Chicago office consisting of 160 employees. Support and administer Adobe, Exchange 2003, BlackBerry/iPhone, Cisco VOIP rollout, Mac & PC systems integration, A/V, and successfully completed an entire office move. Manage day-to-day IT operations and projects throughout the year while continuing to grow organically within the organization to meet new demands with an increasing user base.

New York, Ny, Us

Apple/Macintosh specialist and support for Chicago office as well as BlackBerry, A/V, and some network support. Mainly dealt with creative end users troubleshooting and maintaining a functional and useful system to best fit the client base.A/V support included basic troubleshooting and support for AMX based setups, as well as video conferencing support for the Polycom HDX series.

New York, Ny, Us

Digital media design and video services customized for independant small businesses & non-profit clients. Specialized in private event video coverage and incorporating into a web interface. Also, specialized in smaller custom website design.

Chicago, Il, Us

Freelance IT consulting for the Digital Cinema program in the Computer Science, Telecommunications, and Information Systems (CTI) department. Working on integrating the growing number of Mac's into a Windows envrionment using the Casper Suite from JAMF Software. Installing and setting up policies, inventory, as well as training lab assistants on the use of the software from start to finish.