As a Senior Software Support professional at Dock, I provide advanced technical support and strategic solutions to ensure the seamless operation of the financial platforms offered by the company. My role involves identifying, investigating, and resolving complex issues in critical systems, while collaborating directly with development teams and clients to optimize service performance and reliability. With a focus on operational excellence, I continually seek to improve processes and ensure that… Show more As a Senior Software Support professional at Dock, I provide advanced technical support and strategic solutions to ensure the seamless operation of the financial platforms offered by the company. My role involves identifying, investigating, and resolving complex issues in critical systems, while collaborating directly with development teams and clients to optimize service performance and reliability. With a focus on operational excellence, I continually seek to improve processes and ensure that business and technical requirements are met efficiently. I am also committed to developing proactive solutions to prevent future issues and enhance the user experience. Show less

Responsible for addressing tickets and incidents opened by clients in our ticket management system.Works to ensure service and process standards, aiming to automate or significantly increase the team's efficiency and performance.Coordinates with other areas (Level 3) that handle tickets, documenting processes, assisting in routine management, and ensuring a smooth backlog flow.Acts as one of the main focal points for generating insights to improve our operations.Assists in… Show more Responsible for addressing tickets and incidents opened by clients in our ticket management system.Works to ensure service and process standards, aiming to automate or significantly increase the team's efficiency and performance.Coordinates with other areas (Level 3) that handle tickets, documenting processes, assisting in routine management, and ensuring a smooth backlog flow.Acts as one of the main focal points for generating insights to improve our operations.Assists in training other agents, as well as in building a robust and accurate support center. Show less

As a Systems Analyst at Tri Telecom, I was responsible for the analysis, development, and maintenance of systems focused on telecommunications infrastructure. My tasks included diagnosing technical issues, implementing efficient solutions, and automating critical processes to enhance operational performance and reliability. I collaborated with cross-functional teams to optimize internal systems and ensure continuous support for customer needs.

Realizando implantação de lojas virtuais em cima das duas plataformas próprias da empresa, realizando suporte e serviços especiais contratados, atuando também como analista de negócios para transpor o negócio do lojista para uma operação virtual.

Competência no atendimento ao usuário.cumprimento do SLA previsto.Auxilio "RESOURCE" de informações e procedimentos para os outros colegas.Viagens as outras unidades para compartilhar experiências e treinamentos e instalações de novos equipamentos.Ser muito pró-ativo em relação a fila de tickets.Ter um bom conhecimento nos problemas em geral tanto em software quanto em hardware.

Atuando na gestão das equipes regionais e local da Service, em serviço a AESsul, trabalho forte em gestão de T.I, e pessoal.

Desenvolvimento dos novos sistemas da LBL Softwares e manutenção dos já em produção.Trabalhando com Framework e padrão MVC.

Novo Projeto da Stefanini, Atuando como Team Leader e Ticket Manager das equipes N2, Sendo preparado para assumir cargo administrativo.

competencia no atendimento ao usuario.cumprimento do SLA previsto.auxilio "RESOURCE" de informações e procedimentos para os outros colegas dentro e fora do país.viagens as outras unidades para compartilhar experiencias e treinamentos.ser muito pró-ativo em relação a fila de tickets.ter um bom conhecimento nos problemas em geral tanto em software " web ou não " quanto em hardware.

competencia no atendimento ao usuario.backup diario, semanal, e mensal dos servidores.manutenção da rede.instalação de impressoras de grande porte e computadores.grande agilidade na resolução de problemas adjuntos da TI.

Criação e manutenção da rede.preparação dos computadores para receberem o dominio.controle dos acessos.manutenção da sala de informática, e aulas de integração para os outros integrantes do exécito Brasileiro.

Manutenção de Computadores e Impressoras.Recarga de toners.