More than 18 years in customer service. Experienced in managing large teams (more than 400 FTEs), implementing robot-calls, chatbots, AI, ML. Used to develop and implement customer service standards, scripts, training programs, different optimization approaches, ways of business processes automatization. I carry out effective planning, forecasting, budget management.
Irina Volkova Education Details
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University Of The Russian Academy Of Education4 -
Moscow College Of Automatization And Electronics4.7
Frequently Asked Questions about Irina Volkova
What company does Irina Volkova work for?
Irina Volkova works for Usedesk
What is Irina Volkova's role at the current company?
Irina Volkova's current role is Commercial Officer.
What schools did Irina Volkova attend?
Irina Volkova attended University Of The Russian Academy Of Education, Moscow College Of Automatization And Electronics.
Who are Irina Volkova's colleagues?
Irina Volkova's colleagues are Aleksandr Bolotov, Stanislav Katsuk, Awynner Lisboa, Екатерина Дондик, Maxim Fedorov, Alex Coolman, Алексей Ельфимов.
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Irina Volkova
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Irina Volkova
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