Providing on-site Technical Support to home computer users and small businesses for their PC or Mac software, networking, internet and computer hardware. Sales of computer hardware, computer equipment and related supplies.

Managing a team of associates in the NAB Wealth Remediation Support Centre. Providing support, guidance and mentoring to the team. Workforce Planning, including scheduling and rostering, and Real-time Monitoring, and tracking schedule adherence of the team.

Design, requisition, implementation and troubleshooting of Information Technology and Telephony to support the Wealth Remediation Support Centre functions.

Greenbox Fulfilment Facility: Sorting inbound IT equipment for Test and Recycling, Scanning equipment into Unify database for tracking, General Warehouse duties, including pallet movement and recycling of waste.Ryde City Council IT Helpdesk: Answering calls and e-mail requests from Ryde City Council employees with regards to IT systems and equipment issues, Completing tickets of work for various IT and telephony related enquiries, Handling of both Level 1 and Level 2 technical issues.

Wholesale Customer Service - Local Number Portability specialist.

Providing Technical Support to home computer users and small businesses for their PC software, networking, internet and computer hardware. Sales of computer hardware, computer and related supplies.

Contracted Australian Public Service Officer

Providing Technical assistance to Ricoh's business partners with relation to print devices, such as Printers, Photocopiers, Fax Machines and Multi-Function Devices, from Ricoh's National Contact Centre at Eastern Creek, NSW, through telephone calls, email and web channels. Organising Service Requests to on-site technicians for issues unresolvable over these contacts. Supplying consumables for the above print devices to customers through online ordering.

Providing Technical Support to home computer users and small businesses for their PC software, networking, internet and computer hardware. Sales of computer hardware, computer equipment and related supplies.

Assisting customers of Samsung IT products, including Printers, Notebook Computers, LCD,LED and LFD monitors, Hard drives and Optical Drives, in use and troubleshooting issues with these products. Organising Warranty repairs and replacements of faulty products.

Provide technical solutions to difficulties and disruptions experienced by customers using PSTN telephone services on Telstra's Customer Access Network, when reported by Telstra's faults consultants and Telstra's Wholesale service providers. Testing electrical conditions of lines, and testing and confirming correct programming of equipment within the network. Reprogram telephone services when fault in programming is identified, and as required by Communications Technicians and Lines Technicians. Issue work orders to Technicians to reroute services from affected lines, or replace or reroute around faulty equipment, to enable restoration of telephone services.

Provide Technical Support from 24 hour call centre to Customers of Telstra BigPond. Duties in 2003-2004 included providing assistance and support for connection, browsing and email use of BigPond Dial-up, Broadband Cable, ADSL & Satellite, and, additional value added services including BigPond website content and BigPond Security software. During 2004 & 2005 also supervised operations of the Overnight Shift, as Overnight Senior Shift Leader 4 nights per week. Promoted to Technical Information Specialist in 2005, duties included co-ordinating and ensuring continued operation of the call centre, and identifying trends relating to service disruptions both within the BigPond Customer network, and with TeleTech and Telstra's IT and CRM databases and telephony and call centre systems for incoming calls from 133-933. In 2007 had additional responsibility as Senior Technical Information Specialist, and as a Client Solutions Executive Assistant for the BigPond / Telstra Internet contracts at TeleTech, and as Chief Client Solutions and Operations Representative for BigPond Security, provided by Wontok Enterprises.

Selecting stock for customer orders in a modern distribution warehouse, containing approximately 33,000 product lines. Ensuring correct items are selected. Packing stock for distribution.

Assisting small/medium enterprise & residential clients with the listing of their numbers in the White Pages directories. Arranging Book delivery of White & Yellow Pages. Providing product & sales consultation of all types of White Pages directory listings to customers, including costs & closing dates.

Assisting customers with their requirements for assessment, payment & delivery of social security benefits, & associated State & Federal Government entitlements. Liaising with existing social security recipients to assess & deliver their entitlements.

Issuing provisioning orders for Voice, then Data & Special services from Telstra Wholesale's customers (Service Providers)

Product Sales & Knowledge of Telstra Mobilenet products, Mobile telephones & Telstra Telecommunications equipment. Sales Reports, Stock Control & restocking, Shop Presentation.

Product sales & Demonstrations, Product Knowledge of more than 2000 products including Optus Mobile Digital products & telecommunications equipment, Restocking, Shop Presentation.

Product sales & Demonstrations, Product Knowledge of more than 2000 products including Telstra Mobilenet products & telecommunications equipment, Stock Control & Restocking, Logistics, Shop Presentation.

Ticket Sales, Candy bar Sales, Restocking, Cinema Presentation, & Ushering.

Office Duties, Filing, Faxing, Issuing Notices, Data Entry.