C. Taylor Arrington Email & Phone Number

Boston, Massachusetts, United States

Jellyfish is the pioneer Engineering Management Platform that enables engineering leaders to align engineering work with strategic business objectives.As a Strategic Customer Success Manager, I manage enterprise-level customer accounts, and build lasting business relationships. I often work with C-Suite leadership to create adaptable success plans, ensure.

-Serve as main recruiter for all customer success / client outcome roles-Responsible for conversion and creation of company intranet-Lead Spectrum TRG-Continually push effort for DE&I within the organization, including development of new TRGs-Assist in branding and messaging efforts including partnership with PowerToFly, recruiting materials, intranet.

-Responsible for management of 25 enterprise clients, delivering ROI while providing industry best practices-Created and launched Employee Resource Group program (TRG)-Developed and facilitated Boston user groups as a template for similar efforts in the larger customer community-Worked with cross functional teams to improve customer success process as well.

-Responsible for all aspects of the customer journey to over 150 Staffing and Recruiting agencies-Served as Account Manager for largest segment and customers by both seat count and ARR-2 Year recipient President's Club-Recipient unsung hero award-Created and managed company wide programs to drive employee engagement-Partnered with People Operations to.

- Fluent in complex processes of SaaS, staffing, and recruiting businesses - Negotiate mutually beneficial contract terms during the renewal and up sell process- Improve retention and renewal rates by ensuring that customers derive the maximum value from their investments in InsightSquared and fully leverage their subscriptions and services on an ongoing.

Greater Boston Area

-Provide technical configuration support to data analytics clients who use Salesforce, Bullhorn, and various other Applicant Tracking Systems.-Handle inbound support requests via telephone, Zendesk support portal, and forwarded requests from internal parties, while focusing on low time-to-first-response and high quality of service-Conduct diagnostic and.

Cambridge, Massachusetts

-Innovated new methods to increase efficiency of campaign delivery despite declining inventory-Operationalized conventions to improve contacts database and interdepartmental communication-Responsible for operational support of all advertising clients, including broadcasts and social media coordination-Managed client accounts, including reporting.

Greater Boston Area

-Organized and optimized cadre of 200 reports increasing their usability and office efficiency-Oversaw data feed service controller to import thousands of records to database daily-Analyzed workflow and physical plant of office to increase competence and productivity-Coordinated projects, meetings, and communication between external vendors, and other.

Greater Boston Area

-Responsible for data reporting for governmental reporting and evaluation-Created easier access to educational resources (NCLB, MA based programs, etc) for underserved populations-Developed and maintained all web pages for Parent’s Information and Resource Center in Spanish, English, and Portuguese

Cambridge, Massachusetts

-Guided over 80 donors through qualification process according to company and FDA regulations -Maintained all donor charts, records, and databases including all retired donors-Created donor pedigrees, comprehensive medical histories, medical charts, and marketing items-Ensured all proper protocol were followed to ensure protection of sensitive.

-Project managed conversion from two separate databases systems to the Raiser's Edge-Operationalized paper and electronic filing systems to increase departmental efficiencies -Planned and executed political, personal, and fundraising events for External Affairs and Alma! -Managed external vendor contracts and external relations -Developed and implemented.

Bachelors, French, 3.6 / 4.0

Applied Associates, Culinary Arts / Chef Training, 3.98

Bachelors, Biology

Activities and Societies: Tau Kappa Epsilon, OnStagers