Carlo Thomas Alonso Email & Phone Number

Philippines

Wisconsin, United States

As a Project Assistant for Storm Guard of Wisconsin, I am responsible for auditing pricing and quantity issues from our suppliers. I process electronic customer payments, record them in our CRM, and manage invoice processing.Additionally, I create comprehensive reports on our lead funnels, analyze conversion rates, and track the origin of leads to determine which marketing channels require additional investment. I also provide customers with construction updates via email, ensuring they… Show more As a Project Assistant for Storm Guard of Wisconsin, I am responsible for auditing pricing and quantity issues from our suppliers. I process electronic customer payments, record them in our CRM, and manage invoice processing.Additionally, I create comprehensive reports on our lead funnels, analyze conversion rates, and track the origin of leads to determine which marketing channels require additional investment. I also provide customers with construction updates via email, ensuring they are well-informed throughout the project lifecycle. Show less

United States

As part of a startup company, I eagerly embraced various responsibilities beyond my initial scope. I began by creating a comprehensive how-to database and curating instructional videos to enhance user learning. Additionally, I trained clients on utilizing our platform to transform their design ideas into engaging virtual experiences.Subsequently, I took on design work for various virtual experiences produced by our platform, eliminating the need for costly design agencies. My designs… Show more As part of a startup company, I eagerly embraced various responsibilities beyond my initial scope. I began by creating a comprehensive how-to database and curating instructional videos to enhance user learning. Additionally, I trained clients on utilizing our platform to transform their design ideas into engaging virtual experiences.Subsequently, I took on design work for various virtual experiences produced by our platform, eliminating the need for costly design agencies. My designs received multiple positive reviews, leading to client retention and contract renewals.I also managed each client project, ensuring adherence to timelines, delivery of high-quality work, and overall customer success. This included ongoing outreach activities to maintain client relationships even after project completion. Show less

8Th Floor, Msy Tower, Pescadores Road, Cebu Business Park, Cebu City

As an SNDG Officer, I was solely responsible for monitoring and developing sales for both in-house and broker partner teams. In addition to managing my own team, I personally met with brokers and sellers to promote the company’s brand and resolve any disputes that arose during the sales process. I also planned and managed quarterly and annual sales events, which involved developing event-specific content, budgeting, sourcing and negotiating with suppliers, and facilitating the events.A… Show more As an SNDG Officer, I was solely responsible for monitoring and developing sales for both in-house and broker partner teams. In addition to managing my own team, I personally met with brokers and sellers to promote the company’s brand and resolve any disputes that arose during the sales process. I also planned and managed quarterly and annual sales events, which involved developing event-specific content, budgeting, sourcing and negotiating with suppliers, and facilitating the events.A career highlight at Taft Properties was leading the orientation and implementation of our Seller’s Online Reservation System for both in-house and broker sales channels. This major interdepartmental effort provided an adaptive solution to maintain our sales stream despite the physical restrictions imposed by the COVID-19 pandemic. As the first real estate company in Cebu to implement this system, we exceeded our sales goals for Q2 of 2020.Additionally, my role included seller recruitment, facilitating product knowledge training, and creating promotional materials for both physical and digital platforms. Show less

Region Vii - Central Visayas, Philippines

As a Training Manager in the medical device sector of business process outsourcing, I successfully oversaw and managed five medical device accounts. My role included managing account transition activities, such as Due Diligence, Knowledge Acquisition (KA), and Knowledge Transfer (KT), as well as instructional design.During my tenure, I achieved certifications in ISO 13485:2003, ISO 19011:2011, and ISO 14871:2007, sponsored by the company. I represented the training and development… Show more As a Training Manager in the medical device sector of business process outsourcing, I successfully oversaw and managed five medical device accounts. My role included managing account transition activities, such as Due Diligence, Knowledge Acquisition (KA), and Knowledge Transfer (KT), as well as instructional design.During my tenure, I achieved certifications in ISO 13485:2003, ISO 19011:2011, and ISO 14871:2007, sponsored by the company. I represented the training and development department in internal and supplier audits, ensuring compliance and quality standards.I also collaborated with corporate quality on several key projects, including the development of training programs and the creation of a Learning Management System (LMS). These initiatives significantly enhanced our training capabilities and contributed to the overall success of the organization. Show less

Region Vii - Central Visayas, Philippines

In my role as a Process Trainer, I managed an online retail account and played a pioneering role in its development. I contributed to the transition of multiple lines of business by conducting training as a shared resource. This experience allowed me to deeply appreciate the importance of good documentation practices and training effectiveness, particularly in meeting the meticulous requirements of ISO 9001.

Region Vii - Central Visayas, Philippines

Apart from being trained for and executing transaction monitoring, one of the highlights of this phase in my career was the tidy upkeep of our QA nuance list and to be selected as a partner with the clients in revamping the Quality Audit form for the entire account.

Region Vii - Central Visayas, Philippines

I handled customer service for an Energy and Utilities business unit. My task was to schedule routine and emergency check-ups for end-users of natural gas. Our secondary responsibilities were to analyze utility consumption, handling bill disputes, and promoting our services.