Carlos F. Email & Phone Number

New Plymouth, Taranaki, New Zealand

New Zealand

New Zealand

Cyberpark is a payment integrator with 3rd party software vendors, as part of this team we were responsible to integrate customers with 3rd party POS systems with cloud computing, installing the hardware, and connecting the customers to their CRM, in which way they could be managed afterward.Also offering the customers a cutting-edge experience avoiding delays and responsiveness of the team.Key Tasks:• Installation of those systems connecting them to the cloud to receive the latest updates and security patches making sure the users were fully connected with AD and O365 accounts.• Migration from on-prem to cloud technologies.• Assure the customers’ responsiveness in the SLA, managing their tickets in the CRM software.• We’re responsible for hardware installation and send them to the RMA for repairs.• Also, responsible to install networking gear, such as wireless routers, networking cabling.• Main tools used to perform these tasks, O365, Hyper-V, Azure AD, Unifi, 3rd Party POS Vendor Software, TeamViewer, MS Remote Desktop, UniFi.

Auckland, New Zealand

Babylon Telco was one of the biggest Chorus subcontractors, my tasks there were a mixture of civil networks and MDU/SDU. Key Tasks: • Connecting fiber WAN Networks.• Customer assessment.• Connecting customers from MDU to the client terminal. • Configuration of modems and ONTs.• Main tools used to perform these tasks, Huawei modems, ONT, OTDR, Splicers, Infrastructure Networking Tools, Wi-fi tools.

New Zealand

Thermo Fisher is an overseas company that distributes scientific materials for labs and hospitals, my tasks there were data entry, receiving parcels, reports, customer support, micro-management. Key Tasks: • Data entry from the income data sources, such as parcel letters, coding them.• Customer assessment.• Picking and packing• Serialization• IBM ERP, barcode scanners, warehouse micro-management.

Brazil

Partner at GTTI, Belo Horizonte December 2012 – January 2015. As an IT Support Analyst / Engineer at Micro Hard, I had gained commercial and business expertise to start a partnership business. Through improving processes, I learned how to deal with customers professionally and sell products and services with ease, speed, and confidence, providing expert assistance, smart solutions, avoiding the challenges of IT, and simplifying the customer’s task. My role was a combination of customer-focused services, administration, and assistance. Key Tasks: • Responsible for deals, selling, and contract management. • Customer support/assistance. • Responsiveness of SLAs. • Responsibility for 4 Businesses Contracts, including in total, 50 terminals, 5 servers, and peripherals, such as printers, scanners, and general network devices. • Prevention maintenance, security check-up.• Main tools used to perform these tasks, Windows, Office, Linux, 3rd Party Systems, TeamViewer, Remote Desktop, Printer Server, TP-Link products.

Brazil

Micro Hard is one of the biggest software vendors in Brazil, they’re specialized in security. They sell Kaspersky (Russia), F-Secure (Finland), and security appliances such as Fortinet, Cisco, Sophos. As a part of the team, we were responsible for designing, installing, remote control, and security updates.Key Tasks: • Able to quickly assess customer comprehension levels and adapting an approach, as needed, to ensure learning takes place, training them on Kaspersky products fulfilling their needs. • Development of documentation and reports aiming to create a good atmosphere among customer technical team and SLA Management, thus mitigating the lack of communication, besides improving the time of responsiveness. • Deployment of those applications, making sure they’re communicating through servers, receiving the latest updates and security patches through the console management.• Assessment of 15,000 licenses for the Police Department of Minas Gerais, Town Hall of Belo Horizonte, FHEMIG, and CODEMIG.• Main tools used to perform these tasks, Kaspersky Console Manager, Endpoints, F-Secure Endpoints, MS-servers, Virtualization, and Software Deployment.

Brazil

Responsible for managing an IT department and staff for a textile business retailer with 4 stores across Brazil, 3 in Minas Gerais and 1 in Rio de Janeiro. Back then with the internet emerging there was a lot of Admin Overhead, which was good, keeping me busy.The team was responsible for implementing IT processes and service management. Key Tasks:• Determining the resources needed to plan and implement IT applications. Discussing requirements with end-users and providing software suggestions and recommendations to users to help them understand potential limitations and challenges. • Providing technical assistance on branch issues, services, program(s), and/or computer hardware and software. • Select testing methods to evaluate the success of both software upgrades and modifications. • Reduced our main Service Level Agreement (SLA) from 1 day to 6 hours. • Implemented IT procedures and processes to scale up our processes and activities and reduce the workload. • Providing level 1/2 support function for the following items: Windows and Linux.• Microsoft Office Deployment and troubleshooting, Drivers, Wired and Wireless Cisco Solutions, IT Documentation, Tape Backups• Building and maintaining a strong rapport with customers, Managing and maintaining a business Active Directory environment Windows 2000 - 2003.• The main tools used to perform these tasks, MS tools, SCCM, Linux Debian, 3rd Party ERP / EAC software, SSH, RDP, TightVNC.