Carlos F. Email & Phone Number

New Plymouth, Taranaki, New Zealand

New Zealand

New Zealand

• Cyberpark is a payment integrator with 3rd party software vendors, as part of this team we were responsible to integrate customers with 3rd party POS systems with cloud computing, installing the hardware, and.
• Installation of those systems connecting them to the cloud to receive the latest updates and security patches making sure the users were fully connected with AD and O365 accounts.
• Migration from on-prem to cloud technologies.
• Assure the customers’ responsiveness in the SLA, managing their tickets in the CRM software.
• We’re responsible for hardware installation and send them to the RMA for repairs.
• Also, responsible to install networking gear, such as wireless routers, networking cabling.

Auckland, New Zealand

• Babylon Telco was one of the biggest Chorus subcontractors, my tasks there were a mixture of civil networks and MDU/SDU. Key Tasks:
• Connecting fiber WAN Networks.
• Customer assessment.
• Connecting customers from MDU to the client terminal.
• Configuration of modems and ONTs.
• Main tools used to perform these tasks, Huawei modems, ONT, OTDR, Splicers, Infrastructure Networking Tools, Wi-fi tools.

New Zealand

• Thermo Fisher is an overseas company that distributes scientific materials for labs and hospitals, my tasks there were data entry, receiving parcels, reports, customer support, micro-management. Key Tasks:
• Data entry from the income data sources, such as parcel letters, coding them.
• Customer assessment.
• Picking and packing
• Serialization
• IBM ERP, barcode scanners, warehouse micro-management.

Brazil

• Partner at GTTI, Belo Horizonte December 2012 – January 2015. As an IT Support Analyst / Engineer at Micro Hard, I had gained commercial and business expertise to start a partnership business. Through improving.
• Responsible for deals, selling, and contract management.
• Customer support/assistance.
• Responsiveness of SLAs.
• Responsibility for 4 Businesses Contracts, including in total, 50 terminals, 5 servers, and peripherals, such as printers, scanners, and general network devices.
• Prevention maintenance, security check-up.

Brazil

• Micro Hard is one of the biggest software vendors in Brazil, they’re specialized in security. They sell Kaspersky (Russia), F-Secure (Finland), and security appliances such as Fortinet, Cisco, Sophos. As a part of the.
• Able to quickly assess customer comprehension levels and adapting an approach, as needed, to ensure learning takes place, training them on Kaspersky products fulfilling their needs.
• Development of documentation and reports aiming to create a good atmosphere among customer technical team and SLA Management, thus mitigating the lack of communication, besides improving the time of responsiveness.
• Deployment of those applications, making sure they’re communicating through servers, receiving the latest updates and security patches through the console management.
• Assessment of 15,000 licenses for the Police Department of Minas Gerais, Town Hall of Belo Horizonte, FHEMIG, and CODEMIG.
• Main tools used to perform these tasks, Kaspersky Console Manager, Endpoints, F-Secure Endpoints, MS-servers, Virtualization, and Software Deployment.

Brazil

• Responsible for managing an IT department and staff for a textile business retailer with 4 stores across Brazil, 3 in Minas Gerais and 1 in Rio de Janeiro. Back then with the internet emerging there was a lot of Admin.
• Determining the resources needed to plan and implement IT applications. Discussing requirements with end-users and providing software suggestions and recommendations to users to help them understand potential.
• Providing technical assistance on branch issues, services, program(s), and/or computer hardware and software.
• Select testing methods to evaluate the success of both software upgrades and modifications.
• Reduced our main Service Level Agreement (SLA) from 1 day to 6 hours.
• Implemented IT procedures and processes to scale up our processes and activities and reduce the workload.