Choua Thao Email & Phone Number

Alameda, Ca, Us

Menlo Park, Ca, Us

San Francisco, Ca, Us

• Acts as liaison between employee and managers to achieve satisfactory conflict resolution, advising managers about the steps in the progressive discipline process.• Support the administration of the 6-month introductory and annual review program. Conduct performance management training. • Manage the worker’s compensation claims process.• Conducts HR investigations by collecting and analyzing data, conducting interviews, making recommendations based on investigation findings, providing updates to HR and business leaderships, providing input for the creation of corrective action plans for substantiated allegations. • Coordinate the administration and reporting for the employee 90-day satisfaction survey. Conduct Meet and Greet for new employees who have been with the company for 90 days.

Chico, Ca, Us

- Oversee HR operations and culture development for security system installer with over 200 employees; address employee inquiries, facilitate meetings between employees and leaders to address issues, and work with leadership to develop and implement improvements. - Lead updates to HR policies and procedures, business rules, and training materials, and work with management on communication and implementation with staff.Spearhead new policies, utilized compliant principles to improve company operations, created internal knowledge base, audited and updated all job descriptions, and developed recruiting, onboarding, training, and safety documentation.- Drive company culture development, partner with managers and employees to uncover conflict, lead collaborative meetings to resolve matters, and provide follow up and additional support when needed. - Lead in-person and phone screenings with candidates to better understand work history, education, and additional qualifications, and evaluated technical and personality fit for positions.- Coordinate new hire processes, process background checks, lead orientation, and monitor progress; overhauled onboarding paperwork, researched best practices, reviewed documentation to identify gaps, conducted surveys to new hires, and implemented new processes.- Lead payroll and benefits administration, manage payroll records and guide audits, work with employees to enroll and utilize health benefits, and act as company liaison to vendors to provide escalated issue resolution.- Direct performance management actions, including leading job duty analyses, collaborating with managers to understand performance progress, and work with individuals to create action plan to facilitate on-the-job improvements.- Develop and deliver trainings, work with personnel one-on-one to understand development needs, and identify trainings to help improve operations, customer service, and interpersonal skills.

Chico, Ca, Us

- Managed all functions of the business to assist in transition of company to new owners; directed day to day operations, led team of 17 business, technical, administrative, and customer service personnel, and served as escalated support point for customer service issues. - Managed implementation of company mandated programs, develop action plans, and instruct associates on new operational and organizational objectives; programs included increasing sales, raising customer service standards, and improving client retention. - Led accountability for department’s customer satisfaction rating, closely monitored scores, identified trends, coached technicians on customer service, support, and communications, and implemented process improvements to correct deficiencies; increased sales and improved customer service scores.- Updated employee engagement approach, implemented new weekly meetings with all personnel teams to review progress, address issues, and brainstorm solutions; able to correct issues before escalation and gave employees a platform to voice concerns.

San Francisco, California, Us

Led review and approval of submitted dental claims; audited paperwork to ensure accuracy, followed guidelines to record case details, determine validity of claim, and process payment, and developed advanced knowledge of dental procedure codes.

Us

Assisted members daily via phone and email, resolved health and benefit eligibility issues, and managed customer FSA and HSA accounts; achieved high service scores and productivity metrics.