Cathy Thompson Email & Phone Number

Richmond, Virginia Area

Provide technical and clerical support to Underwriting Staff. Provided Customer Service to retail agents and carriers.

Richmond, Virginia

Data Analyst/Configuration Administrator -Contractor with Captial OneResponsible for working with the CRS LOBs to ensure that Configuration Items for Application Services, Environments and Business Application are defined and implemented correctly in HPSM for Legacy HSBC after migration.· Inventoried and updated 100+ Assignment Groups to ensure all members and Approvers were up to date · Documented Best Practices for Configuration Item Setup and relationship in HSPM· Trained several groups on the correct process for the creation of Configuration Items· Pulled and Analyzed data to identify any defects that could result in inaccurate reporting · Enabled accurate audit reporting by Reconstructing Data Relationship structure for all Configuration Items

Richmond, Virginia Area

Responsible for driving a large agile change management effort to train and coach teams to follow the principles of agile as well as identify and implement other process changes and/or improvements · Department subject matter expert for agile tracking tool (VersionOne) and primary contact with the application team for any issues · Consulted and trained teams on VersionOne for initial set-up and best practices to ensure enterprise standards were met· Coordinated an Agile Expo to provide education on Agile Delivery for over 200 IT Professionals· Maintained team information and other key attributes for tracking and reporting on agile adoption· Facilitated agile team kick-off sessions to help new teams understand their role in an agile culture· Created and maintained several internal web pages (intranet site/Pulse) to allow more effective and consistent communications

Richmond, Virginia Area

Maintained and set-up the Business Objects platform (BOBJ) and providing support to the development teams and end users· Consulted with development teams on security needs for BOBJ set-up in development, QA and production environments· Created and maintained security and user groups in development, QA and production environments · Migrated BOBJ objects from the different environments as well as defined a process to ensure efficiencies in the request process from the development teams· Facilitated multiple BOBJ training classes for new users · Documented training procedures· Provided daily platform to ensure that all servers and services were running to ensure no negative customer impact · Re-engineered the access process for BOBJ to improve turnaround time and gain some efficiencies for the provisioning team · Monitored systems and databases for system and report failures· Lead quarterly audits with business leads to maintain the integrity of the system by decommissioning reports and removing users that no longer needed access · Conducted quarterly audits on the documentation storage repository to adhere to any compliance and regulatory standards related to documentation

Richmond, Virginia Area

Responsible for implementation of account management models into production ensuring enterprise standards were met along with resolving any issues that would hinder timely delivery·Packaged code for production implementation ensuring that all standards were met ·Worked with development team and others to resolve any issues that would impact implementation ·Worked with various teams to ensure availability of all needed resources for upcoming rollouts to ensure a timely delivery·Identified and implemented improvements to the process based on observations and learnings from team projects

Richmond, Virginia Area

Responsible for analyzing cardholder data and creating reports for the business to research and resolve issues to prevent customer impact and loss of revenue · Utilized various programming languages to develop reporting to monitor key operational processes requested by business customers· Communicated data quality issues to analyst and business representatives and ensured solutions for remediation were identified and implemented· Provided support to answer business questions around external and internal issues of reporting and data integrity issues