Claudio Tinnirello Email & Phone Number

Los Angeles County, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

Provided leadership, mentorship, motivation and enablement for pre-sales staff. Implemented pre-sales processes and best practices for Axway solution lines. Planning and implementation of sales strategies, demonstrations and marketing concepts. Cross department coordination for company events, workshops and trade shows. Engaged with enterprise prospects and customers at both executive and technical levels. Contributed to innovations for demonstration and implementation of solutions and capabilities. Applied customer success methodologies to raise corporate NPS score.Experience with Content Services Platform (CSP), Managed File Transfer (MFT), B2B/EDI, API Lifecycle Management, API Building, Cloud, On-premises and Hybrid architectures, integration strategies and methodologies, Virtual Appliances, iPaaS, Salesforce, Mobility, Internet of Things.

Greater Los Angeles Area

Provided leadership, mentorship, motivation and enablement for customer success team, encouraging CSMs to understand customer business needs and become trusted advisors. Implemented customer success plans, processes and best practices. Defined customer life cycle and team vision, addressing implementation, adoption, expansion and re-subscription. Collaborated across departments to ensure the pre-sales and post-subscription experience for customers was frictionless. Oversaw customer engagements and reviews, identifying opportunities for improvement and to improve the corporate NPS score. Manage escalations and provide feedback to Product Management and other departments. Established interview process to assist in recruiting world class team members.Experience with Cloud, SaaS, Hybrid solutions, Enterprise File Sync-n-Share solutions (EFSS), UNIX, Linux, Windows Server, VMware, TLS/SSL, SSH, HTTPS, and RESTful API web services, Amazon AWS Lambda, Alexa Skill development, Node.js, storage solutions, Strikedeck.

Greater Los Angeles Area

Provide pre-sales technical expertise to account executives and Customer Success team. Present, evangelize, architect and demonstrate Syncplicity solutions and offerings. Experienced in presenting to all levels including executives and technical experts. Experienced in network security, cloud security, and data encryption methodologies. Manage all technical aspects of the sales process including responding to RFPs and RFIs, creating presentations and demonstrations, building and implementing Proof-Of-Concepts, managing technical relationships with prospects, customers and partners, understanding and designing system and process integration, and documenting and communicating best practices. Assist with Beta and Early Access programs. Subject Matter Expert (SME) in file transfer and Sync-n-Share methods. Strong communication and presentation skills. International travel experience.Certificate of Cloud Security Knowledge (CCSK).Experience with Cloud applications, Enterprise File Sync-n-Share solutions (EFSS), UNIX, Linux, Windows Server, VMware, SSL, SSH, HTTPS, SSO, SAML, OAuth, and RESTful API web services.

Provide pre-sales technical expertise to account executives. Present, architect and demonstrate multi-enterprise solutions and offerings throughout North America. Experienced in presenting to all levels from Executive to technical experts. Manage all technical aspects of the sales process including responding to RFPs, creating presentations and demonstrations, building and implementing Proof-Of-Concepts, managing technical relationships with prospects, customers and partners, understanding and designing system and process integration, and documenting and communicating best practices. Strong communication and presentation skills.Experience with business applications, enterprise software, Managed File Transfer (MFT), Business to Business (B2B), Application to Application (A2A), Cloud, business integration, encryption technologies, UNIX, Linux, Windows Server, VMware, SSL, SSH, SFTP, HTTPS, FTP, AS2, PeSIT, SQL, Shell scripting, HTML, JavaScript.

Redwood City, Ca

Provide technical account management to largest and most strategic customers. Manage customer escalations to full resolution. Provide regular status reports to customer management and Tumbleweed executive management. Facilitate communication between internal technical, marketing and sales groups. Contribute customer feedback to product road maps. Develop follow-on sales opportunities within existing accounts.

Western Region, Usa

Coordinated technical sales activities for the Western sales region. Provide technical demonstrations and presentations of encryptX compliance and encryption products. Plan and install evaluation software for prospects. Provide technical training, consultancy, and onsite support. Install and configure encryptX products to meet client’s compliance regulations. Compile and analyse surveillance data for clients. Provide pre-sales support of customers and partners. Creation and implementation of "best practices" processes and procedures to meet SEC, SOX, HIPAA, NASD, GLBA, and CA SB1386 regulations.Experience with Windows 2000/3 server, VMware SMTP, SQL databases, web servers, encryption, compliance regulations, email surveillance, policy enforcement, email compliance archiving, DOS scripting, Shell scripting, C#, HTML, PHP programming.

San Francisco, Ca

Technical lead to customer and developer support groups. Mentor and train technical staff. Compile and analyse support data for Account Managers. Provide pre-sales and post-sales support of strategic customers and partners. Creation and implementation of "best practices" processes and procedures. Multimedia content experience.Experience with SQL, UNIX, Windows 95/98/NT/2000/XP, HTML, Java, Javascript, E-Learning technology, Learning Management Systems (LMS), SCORM, Multimedia content, Macromedia Breeze, Browser technologies, MIDI, audio production, multitrack session recording, voice-over talent, digital audio editing.

Morgan Hill, Ca

Headed technical sales engineering team. Coordinated resources for sales activities. Optimized technical sales processes to maximize sales efforts. Hired and trained technical staff. Assembled equipment for sales activities. Provided and supervised pre-sales support of customers and partners. Delivered product training to corporate business partners. Managed remote staff. Provided technical information and integration know-how to customers. Travel experience.Experience with system integration and set-up, simple network set-up (TCP/IP, SMB, etc), UNIX (Solaris, Unixware, HP/UX, AIX, etc), Linux, Windows 95/98/NT/2000/Terminal Server, Web servers, HTML, CGI, Java, Javascript, X11, Motif/CDE, Citrix ICA, Browser technologies.

Santa Cruz, Ca

Managed and supervised technical staff. Managed and delegated technology relationships. Created and implemented marketing plans and processes to leverage technology partnerships and create brand awareness. Organized technical aspects of trade events and marketing projects. Recommended demonstration procedures to sales and marketing staff. Delegated and supervised creation of demonstration web sites. Eliminated redundant procedures resulting in more efficient use of staff and equipment. Hired technical professionals.Authored technical product presentations. Formulated demonstration scripts. Trained, supported and assisted sales and marketing professionals. Critiqued and edited technical product documents. Created web content. Presented and spoke at public and corporate events. Experienced with trade shows and large audiences. Analyzed software technologies to create strategic product documents.

Headed technical sales engineering team. Coordinated resources for sales activities. Hired and trained technical staff. Produced demonstration procedures. Assembled equipment for sales activities. Created elite technical group from scratch. Provided and supervised pre-sales support of customers and partners. Expertise in enterprise sale motion. Experienced in presentations to all levels. Assisted in strategic planning of sales activities. Provided technical information and integration know-how to customers. Extensive international travel.

Provided technical product expertise to support staff. Excellent problem solving and troubleshooting skills. Assisted customers, partners and other departments with all product issues. Authored and provided training. Provided pre-sales support. Assisted sales staff with technical customer visits. Customized products for customers and partners.