Cathy Jarvis Email & Phone Number

United States

North Metro Atlanta

Works directly with Operations to establish, implement and execute all operational procedures for retail branches Conduct branch audits and report audit findings, losses, over and shorts, teller balancing issues, to administrators. All audit findings are then coached with the branch teammates. Works directly with branch managers and new hires to improve the onboarding process specifically to mentorship on systems training and updates to policies and procedures. Recommends and solicits ideas for improved processes, communication, and systems.

Alpharetta Ga

Maintain relationships with key customers through sales initiatives, community activities, and general business contacts. Managed daily operations of the bank with a balanced approach to customer service. Answer personal and commercial loan requests based on the types of lending solutions offered by Renasant. Offer non traditional solutions to retirement and income growth issues.

Cumming Georgia

Manage and perform cross sell activities of bank products and services to customers and prospects. Proactively make retention and business development calls on existing customers and prospects. Personal, commercial deposits and lending options.

Cumming

Supervise teller staff to achieve sales and service goals. Assist customers in problem resolution and sales solutions. Proactively perform outbound sales and in person calls to consumer and business clients to obtain new business

North Fulton, Alpharetta Ga

Direct and delegate the activities of the CSR and FSR staff to ensure proficient customer service. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. Promote good customer relations by consistently providing premier customer satisfaction. Evaluate performance on a constant basisHighlights: Increased the annual corporate audit rating from 79 (fail) April 2010 to a 92 (pass) in July 2010

Temporary position to help cover gaps in staffing. Stand in to help other branches in Forsyth and North Fulton with their need for coverage. Processed customer transactions, offered suggestions for additional products and services.Presented referrals to other departments of the bank to secure additional business

Maintain relationships with key customers through sales initiatives, community activities, and general business contacts. Managed daily operations of the bank with a balanced approach to customer service, efficiency, and profitability. Make non-complex small business loans. Screen consumer and non-complex loan requests based on the bank's policies and the types of loans actually offered by the bank. Stay current with all policies and procedures. Highlights: Increased deposits from 5 million (10/06) to 10 million by year end.

Cross-sold the bank's products and services to its customers and prospects. Made retention and business development calls on existing customers and prospects. Took advantage of day-to-day opportunities to coach team members. Discusses customer needs, problems and complaints with appropriate level of management within the bank. Highlights:Branch became a training facility for new hires in the surrounding county financial centers

Certification

Certification

A.S. Degree