Christie Trosch Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida

Jacksonville, Florida

Patient Access Supervisor• Supervises the daily activities of the patient registration and/or scheduling staff.• Assesses staffing patterns and schedules to optimize departmental resources and productivity. Orders and maintains appropriate supplies.• Developed and implemented a quality assurance program. Tracks and reports quality assurance results to leadership and makes recommendations for process improvements.• Involved in front end revenue cycle process improvement. • Developed and implemented a training program for registrars.

St. Vincent'S Medical Center Southside

Patient Access Representative- Emergency & Labor and Delivery• Worked with the EMR and Cerner Millennium applications as a super user and trainer. • Helped to facilitate the registration system switch from IDX to Cerner Millennium with both the administrative and clinical departments.• Troubleshooting Registration/Cerner Millennium issues and resolving them with our IT team.• Greets patients and visitors; responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status. • Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties. • Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required. • Determines and accepts required payments, including co-pays and deductibles.

Master’S Degree, Health/Health Care Administration/Management

Bachelor’S Degree, Psychology