Ebony Willhite Email & Phone Number

Houston, Texas, United States

• Responsible for implementing and supporting new scheduling technologies deployed across different markets.
• Work collaboratively across departments and teams to understand the consumer environment and plan for adoption strategies.
• Through data analysis, target at risk practices to increase technology utilization.
• Manage and build customer relationships throughout the market.
• Documented all correspondence with physician office staff and kept accurate enrollment records using SmartSheets, FormStacks, and ServiceNow.
• Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.

Kalamazoo, Michigan, United States

• Provided analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions.
• Discernment of client problems and communicate/escalate root cause issues to appropriate parties.
• Used Excel to prepare data reports for analysis (VLOOKUP, IF, Pivot Tables, etc).
• Proactively monitor daily workflow and staff productivity while adhering to R1's key revenue performance and quality metrics.
• Trained and mentored new employees on pre-registration, insurance verification, authorization coordination, answered questions and provided insight on patient services.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Kalamazoo, Michigan, United States

• Partnered with client representatives to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient.
• Assist with line level client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, operations, and patient satisfaction improvements.
• Served as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.

Kalamazoo, Michigan, United States

Kalamazoo, Michigan, United States