Ebony Willhite Email & Phone Number

Houston, Texas, United States

• Responsible for implementing and supporting new scheduling technologies deployed across different markets.• Work collaboratively across departments and teams to understand the consumer environment and plan for adoption strategies.• Through data analysis, target at risk practices to increase technology utilization.• Manage and build customer relationships throughout the market.• Documented all correspondence with physician office staff and kept accurate enrollment records using SmartSheets, FormStacks, and ServiceNow.• Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.• Identified key stakeholders within organizations, made appointments and engaged with these individuals to cultivate deployment opportunities.

Kalamazoo, Michigan, United States

• Provided analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions.• Discernment of client problems and communicate/escalate root cause issues to appropriate parties.• Used Excel to prepare data reports for analysis (VLOOKUP, IF, Pivot Tables, etc).• Proactively monitor daily workflow and staff productivity while adhering to R1's key revenue performance and quality metrics.• Trained and mentored new employees on pre-registration, insurance verification, authorization coordination, answered questions and provided insight on patient services.• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.• Organized and facilitated monthly department meetings weekly, discussing current performance including pre-registration & insurance verification completion rates, residual collections, and denials.• Handled patient & client complaints, resolved issues and adjusted policies to meet changing needs.

Kalamazoo, Michigan, United States

• Partnered with client representatives to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement.• Assist with line level client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, operations, and patient satisfaction improvements.• Served as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Evaluated employee performance and coached and trained to improve weak areas.• Maintained compliance with company policies, objectives, and communication goals.• Worked with management team to implement proper division of responsibilities.

Kalamazoo, Michigan, United States

Kalamazoo, Michigan, United States