Responsible for a comprehensive knowledge of the Slate CRM (structures, tables, forms, data integrity and security, flow of data across processes/units, maintain department security/user profiles, etc.). This includes training, providing technical support, analyzing and solving technical issues, responding to ad hoc information requests.Write, develop, refine, and produce data analytic reports of both admission and financial aid data that is housed within the CRM for internal use and presentation to the President’s Cabinet.Improve and streamline processes for a superior student experience and use expertise to suggest changes to the Slate CRM that support enrollment goals. Implement, enhance, and improve functionality and support all interactions and communications.Set goals and develop enrollment strategy with a cross-functional team related to financial aid modeling, communication channels/messaging, and developing community buy-in/engagement across college divisions.Coordinate and deploy external communications including print, email, and digital marketing both internally with the Office of Communications and externally with third-party vendors (EAB, Carnegie) working on behalf of the institution.Supervise the Assistant Directors for International Admissions, Transfer Admissions, and Visitor Engagement providing guidance for recruitment strategies, relationship management with secondary school, community college constituents, and family members, and review of applications and decisions.Create effective partnerships and work collaboratively with the Student Financial Services and Information Technology Offices and co-lead the Onboarding Committee.Supervise Operations Team consisting of an Assistant Director for Enrollment Systems & Operations and Visit Coordinator. Plan and execute major on-campus programming including fall and spring open houses.Execute responsibilities from previous position

Identify opportunities for operational efficiency and implement solutions in the Slate CRM.Reviews modules, practices, and documentation, to ensure consistent performance and maximum efficiency; manage ongoing data auditing and cleanup; develop procedures for identifying and solving data issues.Build, test, and maintain forms, event templates, portals, applications, workflows, essential data elements, and system/feature updates throughout the year.Coordinate data import and exports with Administrative Computing to ensure accurate data transfer between Slate CRM and the College SIS.Review applications processed by primary readers and make final admissions decision.Develop and maintain relationships with various third-party partners (EAB, SCOIR, Verto Education, Halda). Execute responsibilities from previous position.

Lead the implementation, development, and maintenance of the Slate CRM, including customization to fit business practices, ongoing staff training, and integration with legacy systems (Front Rush, Perceptive Content, PowerFAIDs, and PowerCampus).Act as the liaison to the Office of Communications and serve as the Tuition Exchange Liaison Officer for the institution.Supervise admissions counselor.Execute responsibilities from previous position.

Manage a geographic recruitment territory, including planning recruitment events and yield programming.Evaluate admissions applications thoroughly and accurately to assign admissions decisions.Counsel prospective students through the admissions process by providing accurate information to them and their families about the college’s academic programs, student life, admissions requirements, and affordability.Create and maintain the website/social media content for the office for both internal and external audiences.Advise international students as the SEVIS designated school official.Coordinate Maryland Crab Crawl Counselor Tour programing.

The Programming & Events Committee provides input to Common App on content, audience, and design of member-facing and cross-constituent programming. Committee members work at Common App member institutions in a range of admission and enrollment functions, from operations to policy to strategy. Through their understanding of their team’s professional development needs, this committee helps shape engaging and informative learning experiences that are uniquely relevant to staff at Common App member institutions.

Colleges That Change Lives, Inc. (CTCL) is a non-profit organization dedicated to the advancement and support of a student-centered college search process. We support the goal of every student finding a college that develops a lifelong love of learning and provides the foundation for a successful and fulfilling life beyond college.Governed by a voluntary board comprised of college counseling professionals, Colleges That Change Lives is leading national voice in the field of college choice and is recognized by the IRS as a non-profit, charitable 501(c)(3) organization, and donations to CTCL are tax-deductible.

Developed a database of current Legacy Students and proposed a program to enhance services provided.Assisted the Director of Alumni Relations in executing major events (Homecoming, Reunion, NAA Meetings).Collaborated with the Director and Alumni on the creation of a Young Alumni Program.Maintained and updated the alumni section of the institution’s website.Authored numerous articles for publication in the Mount Magazine.

Developed effective public speaking skills through student recruitment presentations.Coordinated monthly meetings and recognition for a staff of 70 student tour guides Collected and organized tour evaluation data for all daily tours for presentation to professional staffHandled deposits and filing of requisite paperworkReviewed applications and recommended action to be takenRecorded information in the data management system