Key Holder, Service And Sales
Current•Employing problem solving and research skills to solve over 500 complex bicycle repairs a year on entry level to high end bicycles •Following shop standard procedures on take in and dispatch of new bicycles and repair tickets, with careful attention to all aspects of the bicycle• Providing customers with clear communication (in person and over phone) to address service needs, clarify challenges, and report on repairs made•Leading collaborative work with coworkers to ensure a quality repair service and address multiple overlapping deadlines to maintain a highly rated service center•Managing personnel and shop duties during closing and opening shifts