♦ Devised, deployed and monitored processes to boost long term business success and client retention for the largest property management companies.♦ Rebuilt Utility Billing Implementation processes to fix the largest US property manager’s longtime challenges.♦ Ran and built weekly presentation for the executive team to update on strategic initiatives and critical projects to make informed product and client relationship decisions while consensus building to align organizational goals across departments.♦ Established the Strategic Implementation program, ensuring executive oversight and efficient management of high-profile customer relationships and projects.♦ Constructed metrics and KPIs for tracking customer satisfaction and adoption, integrating feedback into product enhancements.

Leader delivering Enterprise Performance Management and Business Intelligence solutions, with a focus on performance measurements, planning & budgeting, financial consolidation, and analytics for Fortune 1000 companies.Presales, and engagement manager selling, and delivering multinational, multiproduct implementations, providing, program management, project planning, business and industry analysis, and reporting, with a combined skill set in streamlining processes, strategic business software solutions, data integration, and IT technology.♦ Developed, managed, and expanded an effective and profitable consulting organization by providing industry expertise both internally and externally to service our clients.♦ Established Intern Program to provide college students with real world work experience while learning about global consulting and financial software solutions.♦ Fostered client and partner relationships to align customers with solution providers to solve enterprise level issues.♦ Built a strong reputation by delivering customer references through successful implementations and customer support.

Initially hired as a Technical Account Manager by this $1B+ provider of enterprise software and consulting services to landlords with multibillion-dollar building portfolios, I earned multiple successive promotions based on my extensive product and process knowledge. I’m currently leading initiatives to optimize operations and drive team expansion as the company experiences rapid growth. This includes creating strategies and facilitating training to ensure seamless software implementations for clients, along with performing cost budgeting and project planning. I also oversee 6 direct reports and ~100+ indirect reports across 6 global locations.HIGHLIGHTS♦ Played central role in transforming company from startup into billion-dollar generator by providing big-picture vision and strategy to expand individual business units.♦ Grew 3-member team with 1 product into fully operational, globally dispersed team of 45+ cross-functional staff with portfolio of 20+ products yielding millions of dollars in annual revenue.♦ Delivered up to $4M in revenue by orchestrating development of customized software enabling landlords to manage single-family homes.♦ Facilitated smooth new product creation, enhancement, and software fixes by co-leading SaaS product development committee.♦ Lowered turnaround time for client case returns by 20% upon implementing standardized internal processes, guidelines, and metrics.♦ Attained 35,000+ downloads and significant additional revenue through delivering visionary mobile business apps available on Google Play and Apple app stores.♦ Consulted to US Army managing all on-base housing and handling all front- and back-office operations.♦ Contributed to multiple M&As through guiding integration efforts within scope of responsibility.♦ Showcased sharp presentation and influencing skills while promoting software and consulting solutions at internal and external conferences and on-site meetings with audiences of up to 100+ attendees.

During this period, I developed deep product and process expertise, not to mention strong customer service and client relationship-building skills. My scope of work included implementing and troubleshooting software solutions, along with maintaining client accounts ranging in portfolio size from 5,000 to 100,000+ housing units. I also conducted on-site software training for clients globally, engaging closely with corporate managers and site staff. HIGHLIGHTS♦ Led project management for company’s largest client (US Army) and highest income generator during international roll out; enabled government officials to compare assets and manage troop movement and housing by providing cloud-based software solution.♦ Simplified and standardized operations for clients such as US Army, American Homes 4 Rent, and Invitation Homes, replacing outdated software and processes. ♦ Facilitated comprehensive software training for ~500+ client stakeholders across North America, Europe, South East Asia, East Asia, and Middle East.♦ Ensured fulfilment of all client milestones through performing risk management during project implementations to ensure proper issue resolution and client satisfaction.