Cuong Le Email & Phone Number

Hanoi, VN

Hanoi, Hanoi, Vietnam

Drove growth and market expansion for a leading kitchen appliance distribution business.- Secured distribution rights with top houseware brands such as Instant Brands and OXO.- Grew a 300,000-member air fryer user group, fostering community engagement through innovative social media marketing.

Hanoi, Hanoi, Vietnam

Managed institutional brokerage services, driving growth and innovation for key clients.- Launched the Omnibus Account solution, significantly expanding institutional client base.- Implemented value-added custody services, enhancing the client trading experience.- Led the design of day-trading services, anticipating market trends and regulatory needs..

Hanoi

Revolutionized the retail banking onboarding process through AI-powered eKYC technology.- Increased customer acquisition by 80% post-launch through AI-powered facial recognition technology.- Reduced onboarding time by 80% and lowered customer acquisition cost to under $1.- Collaborated with the State Bank of Vietnam on regulatory frameworks for eKYC.

Hanoi, Vietnam

Integrated the online trading platform into the Techcombank mobile banking app, enhancing user experience and cross-selling opportunities.- Revamped the customer onboarding process, reducing drop-off rates and improving retention.- Achieved a 200% increase in customer base within nine months through targeted strategies.

Hanoi Capital Region

Streamlined operations for a 25-location café bistro chain, driving growth through data-driven decision-making and operational efficiencies.- Developed Standard Operating Procedures (SOPs) and implemented a central kitchen to optimize operations and reduce costs.- Designed and launched an omnichannel loyalty program that integrated physical cards and.

Hanoi, Hanoi, Vietnam

Led the development of key systems, including CRM and data-driven reporting solutions, to enhance decision-making and client management.- Implemented a CRM system using Microsoft Dynamics 365, improving customer retention and relationship management.- Developed a dynamic analytics platform using QlikView, providing brokers with actionable insights through.

Singapore

Managed the analytics portfolio for the Call Centre and Self-Service Banking domains, driving innovation and operational improvements.- Led the adoption of advanced visualisation dashboards across multiple regions, empowering teams to shift from static reports to self-serve analytics.- Applied Six Sigma methodology to reduce cash-out incidents in ATMs.

Singapore

Oversaw change requests and enhancements for Australia’s Optus Online Shopping Portal, ensuring seamless integration and functionality.- Developed and tested Java-based enhancements to optimize e-commerce platform performance.- Conducted thorough analyses of change requests to design and implement solutions aligned with user needs and system capabilities.

Bachelor Of Engineering (B.Eng.), Computer Engineering

Awarded full ASEAN scholarship for the entire undergraduate program

Education record