I have provided a total reorganization of a technical support service. I created a close-knit team of professionals, who are always ready to help clients and teammates. I developed a full cycle of hiring and onboarding the new staff, a 24-7 work schedule considering seasons, vacations, sick leaves. I created a clear system of the relationship between the related departments. I wrote a number of instructions for the clients, rules for the staff. I also recorded and edited video instructions. I created and applied a system of templates and auto-answers to the helpdesk. I introduced some statistics to our department, where there was no analytics before.Besides, I served as a major specialist: worked with difficult clients and difficult problems, organized online trainings and software implementation to the clients.A whole number of positive reviews on the various websites contain gratefulness to the support team. E.g., you can see them here: https://startpack.ru/application/holyhope/reviews

Supporting the users of a СRM for educational centers. Working in helpdesk program Omnidesk. Answering questions and remarks about the CRM work. Online teaching, online software implementation, setting of tasks to programmers and developers.I’ve learned to read and use API-documentation. I understood working of Internet-acquiring, online cash register, ip-telephony. After 14 months I became a teamlead.

Answering questions of customers by email and Intercom chat. Setting of tasks to programmers. Moderating websites to accept them to a partner program. I learned all the necessary instruments, expanded my knowledge of HTML and website structure, understood points and issues of traffic arbitration.

Searching advertisers in Russia and foreign countries, managing advertising campaigns, working with problem customers, organising ad projects, making presentations.

This is an advertising agency.Searching customers. Managing projects on establishment and promotion of websites, organizing and managing ad campaigns. Statement of tasks to designers and promotion specialists. Working at the following directions: SEO-promotion, Yandex Direct, Google Adwords, website creating, logo development as a project manager.