Cura Johnson Email & Phone Number

As the Project Coordinator at RSK Biocensus from September 2022 to the present, I have played a pivotal role in ensuring the smooth execution of ecological projects.♦ Organized and managed ecological survey work, facilitating collaboration between our company ecologists and subcontractors.♦ Prioritized effective communication among all project stakeholders and acted as the primary point of contact for field ecologists, providing essential administrative support.♦ Maintained accurate records using both company and client systems.♦ Collaborated closely with the resourcing team and suppliers to ensure data accuracy and project requirements alignment.♦ Supported the project finance team in processing timesheets and expenses data.♦ Made significant contributions to the continuous improvement of project management processes.♦ Fostered collaboration with other Central Services Team areas to deliver a comprehensive support service.

In my role as Credit Control Manager at SELO from July 2018 to September 2022, I demonstrated exceptional leadership in enhancing credit control operations. I focused on creating and implementing best practice policies, processes, and procedures to boost operational efficiency and maximize return on investment (ROI).Responsibilities:♦ Developed and continually improved best practices in credit management, meticulously reviewing and enhancing credit controls and processes.♦ Effectively managed dedicated teams, ensuring the prompt collection of outstanding payments owed to the company, in alignment with our defined credit control policy and evolving cash collection targets and KPIs.♦ Oversaw the generation of critical reports, including customer "stop lists," "problem reports," and other credit control documents for weekly senior management reviews.♦ Supervised the resolution of outstanding payment issues, ensuring that responsible team members followed through on the issue resolution process.♦ Conducted strategic analysis of issues and problems, identifying root causes and determining appropriate solutions while considering existing procedures and policies to ensure client satisfaction.♦ Acted as the primary point of escalation, responding promptly to escalated customer inquiries and queries and conducting necessary follow-ups to confirm satisfactory resolutions.♦ Maintained real-time updates in the finance system regarding customer payments, enhancing internal visibility into the recoverable status.♦ Contributed significantly to business unit goals by continuously identifying process improvements and efficiencies that reduced costs and improved customer service levels.Key Achievement:♦ Successfully led a team of credit controllers, resulting in a substantial increase in the payment collection rate from 50% to a consistent 90% each month.

As the Logistics & Operations Project Manager from February 2017 to July 2018, I excelled in optimizing operations and driving cost-efficiency.♦ Managed end-to-end project planning, resource allocation, and financial oversight for concealed and fire door deliveries, meeting tight schedules and budgets.♦ Led the strategic evaluation of logistics operations, fostering collaboration with stakeholders, suppliers, and transportation partners.♦ Analyzed trends and data, generating insightful logistics reports and cost impact assessments.♦ Negotiated contracts to save revenue with transportation and logistics providers.♦ Monitored quality, quantity, and delivery times, ensuring compliance with policies.♦ Delivered solutions within budget and timeframes.♦ Achieved a remarkable 55% increase in operational efficiency through innovative process design and implementation.

Milton Keynes, England, United Kingdom

• Conduct structured personal review interviews (face to face or by telephone) with customers to review their financial position and needs.• Identifying sales, cross-sales, and referral opportunities from their interviews.• Providing customers with advice on financial products and services that are directly relevant to their needs, helping our customers make the best decision.• Aiding the customers to make the best decision.• Pro-active in branch during down-time, greeting customers in the branch to assist them with their general needs with a view of identifying sales and opportunities.• Dealing with incoming customer queries on the telephone or in branch.• Identifying and taking ownership of complaints which can be resolved immediately in accordance with the business complaint handling procedure.• Monitoring own sales performance at regular intervals in a day and working effectively with the team.• Coaching and working with the team to enhance their ability to develop leads and increase the quality of volume referrals.• Attending daily preview/review meeting, sharing knowledge, and taking leading role.• Maintaining a log of future sales opportunities, specific to individual customer needs and follow up on these by booking future appointments.

Luton, England, United Kingdom

• Delivering excellent customer service by meeting and exceeding the needs of customers.• Maintaining customer confidence and protecting the operations of the bank by keeping all information confidential.• Carrying out transactions such as cashing checks, making cash deposits and withdrawals, selling, and purchasing of foreign currency and making of local and international money transfers.• Ensuring that I have a strong understanding of the products and services offered by Barclays and being able to rightfully recommend these products and services to customers.• Ability to develop my interest in digital technology and learning of new skills every day.• Living the values of Barclays; Respect, Integrity, Service, Stewardship and Excellence to make life much easier for customers

Llb Law Undergraduate, Second Class Upper Division (2:1)

I earned my LLB Law degree from the University of Bedfordshire in 2015, and it has been instrumental in shaping my career in the legal.

A-Levels

Activities and Societies: Mathematics - Grade B Chemistry - Grade A Psychology - Grade B Sociology- Grade ADuring my time at Merton.

Level 3

I am currently pursuing the Level 3 Chartered Institute of Credit Management qualification. This program represents a significant step.