Caitlin Currie Email & Phone Number

Texas, United States

Dallas, Texas, United States

As an On-site Support Technician, I am playing a pivotal role in meeting customer needs by overseeing the setup, breakdown, and repair of conference spaces. Additionally, I am performing regular preventive maintenance tasks to ensure that customer spaces were in optimal working condition. By performing on-time repairs, I minimized disruption to client operations by 36%.I manage site documentation and assist organize training for 30+ clients and 10 partners on the technology in the room, specifically on the Cisco Room Kit systems and Crestron Air Media for the wireless presentation from the client's devices. My role also includes providing vital technical support for the flawless execution of video walls and digital signage across the office.

Dallas, Texas, United States

I facilitate video conferencing through various platforms, including Google Meets, Microsoft Teams, Zoom, and occasionally other third-party software. My efforts recognize for ensuring strict confidentiality and security measures aimed at protecting company information and assets. Through my expertise, I am able to contribute to the success of the organization by providing reliable technical support and ensuring that customer spaces were always in optimal working condition.

Dallas–Fort Worth Metroplex, Texas, United States

At this company, I am providing leadership for managing 25+ night and weekend events on location from inception to closure. I streamline the day-to-day operations of the 3-member team by providing ongoing training to ensure top-flight performance. I administer OneCause technology, including proprietary software, laptops, tablets, and credit card readers, to ensure a seamless event experience.As a technical troubleshooter, I am responsible for determining and swiftly resolving complex on-site inquiries. I plan and organize training sessions for 10 participants, including client staff, volunteers, and guests, before events to ensure that everyone is well-prepared.I support the lead event manager in ensuring event success by optimizing outcomes and maximizing revenue for clients by 7%. My efforts are instrumental in contributing to the success of OneCause events, and I take pride in delivering top-notch customer service to clients.

Manchester, England, United Kingdom

This was a Pro Bono opportunity from StreetLaw hosted by The University of Law. It detailed that a group of four volunteers would create and present on the Mental Health Act 1983 at the Mental Health Recovery College in Manchester. We were responsible to identify key elements of the law and to create an interactive presentation that would both be knowledgeable and engaging for the audience under the supervision of an experienced professional.

Dallas/Fort Worth Area

As an Event Technician, I managed the setup, operation, and breakdown of audio-visual equipment to guarantee seamless executions of over 120 events. I oversaw the technical production of events, including managing audio-visual equipment, lighting, and sound systems.I was known for practicing live mixing through various sound mixers, such as Yamaha and Mackie. Through my efforts, I optimized client engagement, generated repeated business, and attracted more leads through client relationship management.As a subject matter expert, I understood technical aspects and troubleshooted equipment and software issues, ensuring that all events ran smoothly. My expertise and attention to detail were instrumental in contributing to the success of various events, and I take pride in delivering exceptional customer service to clients.

Denton, Tx

As a Collaboration Solutions Technician for the university, I contributed to designing, implementing, and maintaining video conference equipment in classrooms and meeting rooms across campus. I planned and arranged training sessions for over 100 internal and external clients on the proper use of cutting-edge technologies, ensuring that everyone was well-prepared.I also devised innovative solutions for the university campus through technology trends analysis, leading to promoting growth and creativity among the faculty, staff, and students. By developing and administering video recording and streaming of events, I was able to reach broader audiences and increase audience engagement by approximately 25%.My efforts were instrumental in contributing to the success of the university's multimedia services, and I take pride in delivering top-notch customer service to all clients.

Denton, Tx

The ultimate objective of this role was organizing and managing technology services for fundraisers, business conferences, luncheons, and weddings. Throughout the event management lifecycle, I acted as the focal point of contact for clients, determining and addressing queries, resulting in accomplishing 100% satisfaction of clients.I collaborated with event planners, organizers, and vendors to plan and execute the technical aspects of events, including audio-visual equipment, lighting, and sound systems. As a technical expert, I assisted and mentored clients on the use of new technology, as well as provided day-of support services.To ensure seamless execution, I directed a team of five highly qualified technicians, focusing on supporting events and daily maintenance of equipment. I prepared and introduced separate training guides for the technicians as well as simplified versions for staff and clients with a keen focus on increasing familiarity with the equipment.My expertise in event technology management and customer service contributed to the success of every event, and I take pride in delivering top-notch customer service to all clients.

Denton, Texas

I was recruited to provide exceptional technical support for computer equipment and printers across the university campus. I implemented specialized technical equipment for use in medical professions into the existing infrastructure while ensuring compliance with all security requirements. I conducted research to identify new technologies and best practices to improve system performance, security, and efficiency. I assisted faculty and staff in minimizing downtime due to technical issues and provided training to ensure they could efficiently use the technology.

Denton, Tx

Provided exceptional direct support to users through phone or in person to troubleshoot and resolve hardware and software issues in technology.Trained students, faculty, and staff on the use of equipment in 300+ classrooms, redirected users to appropriate departments for support, informed manager/supervisor of user issues and concerns.Assisted the coordination of 11-15 student technicians daily, weekly image and recovery of 300+ computers using Symantec Ghost, trained student technicians on the department’s standards and ensured their training was up-to-date, and efficiently led teams during in the installation or decommission of classrooms.

Grapevine, Tx

Maintained a punctual time-sensitive schedule, critical attention to detail to ensure the accuracy of signatures and time stamps, handled multiple tasks and provided excellent customer service to clients.Actively and reliably worked independently with only twice-a-day contact with supervisor.

Euless, Tx

 Handled various responsibilities in café and drive-thru environments, delivered high quality customer service in a fast-paced, high stress environment.

 Worked weekends to feed and water 27 horses each morning and evening, provided medication, supplements, and general care.

Postgraduate Diploma, Lpc

Master'S Degree, Law, Pass With Commendation

Msc, Crime, Justice And Psychology, With Merit

Awarded "Best Dissertation in Crime, Justice and Psychology"

Master'S Degree, Forensic Psychology, 4.0

Bachelor Of Science (B.S.), Criminal Justice, 3.0

Dean's List: Fall 2012

Bachelor'S Degree, Criminology

I transferred to University of North Texas in Denton, Texas after a semester at St. Edward's University in Austin, Texas.