Ryan C. Email and Phone Number

Responsible for sales and after-sales operations across six fully-fledged dealerships plus two service facilities in the GTAP&L oversight totaling $1.2b revenue and over $80m net (2021 actual)P&L accountability for three business units totaling over $50m revenue (2021 actual)Strategic oversight and direction of marketing, service BDC and wholesale parts BDCCentralized pre-owned operations (including acquisition, reconditioning, pricing and wholesale), contributing to a five-fold increase in net profit through reduced overheads, consistency in reconditioning and agile pricingSupported by three senior managers and a total of over 100 team members across three business unitsIn collaboration with the Vice President of Retail, positioned the retail group for sale to the highest and most qualified bidder

Responsible for new and pre-owned sales operations across six fully-fledged dealerships in the GTAP&L oversight totaling $800m revenue and over $50m net (2020 actual)Strategic direction of marketing and customer experience/sales processesImplemented TradeRev to complement our existing wholesale (direct to auction) processRestructured Sales Consultant and F&I Manager compensation plans to encourage the pre-sale of F&I product by the Sales Consultant and to eliminate manipulationStreamlined F&I product offerings with a focus on products that enhance customer loyalty and service retentionRestructured the sales BDC team to enhance the customer experience and to increase loyaltyDeveloped a pricing matrix and discounting strategy to optimize gross profitCreated a basic equity mining tool to increase loyalty and to secure additional pre-owned inventoryImplemented digital contracting and Daimler E-Sign to minimize contact during COVIDCoaching and development of 15 team members

Responsible for new vehicle sales operations, inventory and logistics across seven fully-fledged dealerships in the GTAP&L oversight totaling $650m revenue and over $45m net (2018 actual)Outsourced new vehicle PDI and fuel to CN Rail, freeing up workshop capacity for customer pay work and allowing for just in time inventory without additional transportationConceived and gained the necessary approvals from Germany for a service factory, where we performed pre-owned vehicle reconditioning and complex vehicle repairsWorked directly with ONE-EIGHTY product development team to enhance their software including dealer group functionality and inventory management capabilityNegotiated and implemented a service loaner program with Enterprise, resulting in significant cost savings and reduced administrative burden, not to mention a great partnershipCoaching and development of 6 team members

In addition to managing Retail Operations for the Toronto Retail Group; interim Sales Manager at the flagship Toronto Corporate Store in downtown Toronto.

In addition to managing Retail Operations for the Toronto Retail Group; interim Pre-Owned Sales Manager at the flagship Toronto Corporate Store in downtown Toronto.

Responsible for large-scale capital projects related to Mercedes-Benz Corporate Retail dealerships in Vancouver, Toronto and Montreal.

Responsible for market-specific product strategy and vehicle configurations, competitive analysis, lifecycle management and pricing for E/CLS, G/GL/GLK/ML/R-Class, as well as the designo bespoke vehicle program.