Curt Johnson Email & Phone Number

Mti, Santa Cruz

Investigate and resolve retail security for smartphones, other consumer electronics, tablet mobility solutions and global retail services. Repair telephone and tablet displays. Install new and secure existing products. Conduct bi-monthly preventive maintenance. Test and preserve in-store functionality for Internet of Things. Demonstrate devices including lighting, security systems and Smart mobiles.

Sacramento, Santa Cruz, Ca

• Studied for Cisco, CompTIA A+ Certification. Passed/Certified Test 901, 902 in progress.• Coordinated re-location/care for special needs child with multiple severe diagnoses, including diet, medications and treatment plans. Co-facilitated placement in private school. Participated in daily home-based therapies (Speech, OT, ABA therapy.)

Sacramento, California Area

Analyzed needs and provided solutions for end-users in LAN/WAN, VoIP environment. Applied proficiency in installation, configuration, building and resolution of T-1, DSL, DS3 and broadband technology problems. Terminated cabling for new and existing service; performed reliable testing, neat and accurate labelling and documentation. Mounted a variety of equipment, including networking and server hardware. Prepared CO for growth potential.Recorded meticulous/precise task log-notes for billing, meeting SLA for trouble-tickets. Collaborated with IT, NOC and end-user support-desks and related support groups to resolve issues. Insured top-level performance involving complex MACS for key clients including Franchise Tax Board, ATF, State of California DEA, YUM Brands and Shell Oil as well as multiple major retail chains. Performed on-call rotation duties regularly to ensure availability of critical systems. Performed weekly and monthly inventory tasks. Maintained the highest level of customer service.Key Skills and Achievements:• Set standards for team to repeatedly meet and exceed established metrics of 85% in initial dispatch and within 60 minutes in mean time to repair; individual and team metrics consistently achieved.• Proposed idea to create FST online bulletin board for exchange of on-the-job knowledge and experiences, resulting in improved metrics and employee morale.• Initiated efforts to locate and guide new processes, system functionality, system changes and enhancements to meet business needs.• Completed build-outs and decommissions inside AT&T CO and installed and tested new DS3 transport circuits.• Managed entire Sacramento Region as one-tech market.• Recognized consistently by management and end-users for commitment to customer service.• Applied enhanced work-ethic tools: time management, punctuality, effective communication, teamwork, preparedness, professional appearance and attitude.

Services Field Support/Technician III• Install T-1, EoC and MPLS on a daily basis perform loop testing, repair, premises wiring, router configurations and cooperative testing and troubleshooting with ILEC/AT&T.• Central Office maintenance, installation and upgrades for core network assets located in HUB and data centers. Test DS3 for additional backhaul support and growth. • Thorough knowledge of DSLAMS, routers and Carrier-facilities installation, troubleshoot and maintain high-transmission equipment, circuit problem resolution for afterhours support.• Installation of fiber jumpers and associated supporting structure for fiber equipment inside HUB site. • Work with 3rd party VoIP providers for installations and repair.

Cfot, Cfos/T, Fiber Optics, Certificate

Activities and Societies: Member of the Fiber Optic Association (FOA)

Certificate In Project And Program Management, Project Management, 3.0

Associate Of Applied Science- Electronics Technology, Electrical And Electronics Engineering, 3.5

Used this program as a launching point to enter into the telecommunications field.