I teach students the fundamentals of programming, web design, computer hardware, software, and AP Computer Science based on the past experience I have in the field of Information Technology.Use of the Google Workspace, Microsoft Office, and other cloud applications to create engaging and interactive learning materials.Using skills in voiceovers and training videos, I am able to enhance my online and hybrid teaching presence and reach more learners, more effectively.

Freelance voiceover artist with experience in various types of projects. Providing high-quality audio recordings for videos, either for training, marketing, or any other purpose. Creation of professional IVRs for phone systems, with a clear and friendly voice.

Email and end-point security policy writing and implementation.Stood up a full Office 365 cloud platform complete with specific Office licensing needs.Oversee administration of productivity system, Google Workspace, including email and storage.Maintained and improved upon online streaming systems and production equipment, both in cloud and on-prem.Supported and maintained all computers and IT equipment across 3 campuses including laptops, desktops, printers, access points, switches, and servers.

As an Adjunct Professor at the University of the Cumberlands, I taught undergraduate courses in cybersecurity, networking, and Microsoft Office. I designed engaging lectures, assignments, and exams that aligned with course objectives. Additionally, I provided constructive feedback to students and facilitated online discussions. It was a rewarding experience working with motivated students and colleagues passionate about Information Security and Technology.

Provided leadership in cloud adoption plans, cloud application design, cloud management, and monitoring, including support to the application architecture and deployment in cloud environments.Oversaw the operation of Office 365 licensing and email with 76000+ accounts and mailboxes. Mailbox delegation and policy writing were regular duties.Managed and executes tasks relating to maintenance, application, processes, and deployment of the O365, Exchange server, and spam filters.Administration and support of all on-prem and Azure public cloud servers.Server administration through VxRail/VMWare 7.0 HCI.Active Directory administration, including creating and maintaining scripts for mass modifications on accounts and other maintenance and cleanup/culling.

Optimized the Active Directory by reorganizing the OU structure, to enhance security and operational efficiency for over 350 computers and 76,000 accounts.Additionally, I led the support of Office 365, providing comprehensive training and assistance to end-users across the campus.Trained end-users on various system, such as AppXtender, ULTRATIME, CoreIntegrator, and BrightSign

Troubleshooting and resolving issues with desktops, laptops, tablets, printers, servers, and various software and hardware.Rollout of enhanced helpdesk ticketing system with improvements in metric and inventory.Training and managing a team of student staff that assist with various IT issues, assigning and prioritizing tasks.Occasional hard drive/disk recovery and digital forensics investigations, sometimes collaborating with local law enforcement.

Leading the implementation and administration of business workflow systems.Streamlined the configuration of applications that work with AppXtender and implemented scanning procedures using ISIS and TWAIN scanning types.Multi-function printer support, selection, and installation along with support of managed printing systems.

As an IT Consultant and Trainer at Whitley County Sheriff's Office, I provided technical support and information technology training to the staff and officers. I was responsible for IT operations such as software installation, hardware support, and Windows desktop administration. I also conducted functional training sessions on Microsoft Office applications such as Word and Excel. I delivered high-quality customer service and help desk support to resolve any IT issues and enhance the productivity and efficiency of the office.

Use of different code environments for proper integration with existing business processes.Training on and using systems such as EMC's Captiva Input Accel and OCR enginesMultiple rollouts of EMC's ApplicationXtender.Setup for jobs and programming for IBML Scanners and batch management.

Tier 2 Support Specialist, responsible for the support of the Blackboard LMS. Timely response to phone calls, emails, and tickets in our ticketing system pertaining to Blackboard issues.Tasks relating to general issues around campus, such as networking, printer installs, driver issues, computer reformats and installs. Examined reports and coordinated with various departments, wrote programs and web design.