Responsible for providing direct supervision of all table games operationsAt all times provide positive communication, impersonal, and leadership skills with guests and team membersEnsure Compliance with Regulations and Departmental Policies and ProceduresResponsible for hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Bottom-line casino operations management responsibilities encompassing all aspects of gaming functions including: overseeing 700 personnel, 77 table games, 3,000 slot machines, 12 poker tables, and a 300 seat bingo hall, all of which resulting in highly profitable, efficient and smooth flowing casino operations.Managed casino floor ensuring competitive games on casino floor, as well as overseeing productivity and performance of Director of Table Games, Slot Manager, Poker Manager, and Bingo Manager.

Bottom-line casino operations management responsibilities encompassing all aspects of gaming functions including: overseeing 700 personnel, 77 table games, 3,000 slot machines, 12 poker tables, and a 300 seat bingo hall, all of which resulting in highly profitable, efficient and smooth flowing casino operations.Managed casino floor ensuring competitive games on casino floor, as well as overseeing productivity and performance of Director of Table Games, Slot Manager, Poker Manager, and Bingo Manager.

Performed a diverse range of player development accountabilities at corporate level for multiple properties - Vee Quiva Hotel & Casino, Wild Horse Pass Hotel and Casino, and Lone Butte Casino; recognized for expanding hotel properties from 9 casino hosts to 18 casino hosts; and instrumental in leading host training.Responsible for complete profit and loss management accountabilities, innovative marketing strategies, competitor and market analysis, vendor and contract negotiations, and management reorganization. Reported directly to Corporate Director of Marketing.Provided strategic planning, concept, and event design while coordinating player development services.Utilized extensive player development experience to communicate efficiently with VIP guests. Served as a proactive executive-level casino leader with experience in all aspects of casino management and operations, utilizing expertise in hospitality with proven initiative and creativity in serving high-end VIP guests. Recognized for high-level success in leading player development activities with responsibility for booking 13% of rooms across properties. Spearheaded new business marketing, renovations, new property execution, and staff training.

Instrumental in both planning and opening of a 340-room Four-Star hotel, encompassing: consistently planned and coordinated high-end VIP events, rewrote, and implemented departmental policies and procedures. Established comp reinvestment matrix, and implemented effective high-end Asian events. Reported directly to General Manager.

Established guest loyalty programs, planned and coordinated large VIP events for high-end clientele, with accountabilities for the following: casino and hotel operations, and domestic/international marketing with player development responsibilities; reviewed casino credit procedures and issuance of credit, and betting limits with regular credit meetings; and demonstrated consistent guest follow-up, significantly improving account receivables, and reducing collection days.Maintained and ensured high-level product quality standards were met in all areas of casino pertinent to appearance, maintenance and cleanliness; established maintenance programs to protect casino assets.

Instrumental in opening a 500-room luxury hotel; initiated host incentive plan, and reported to COO.Promoted high-level guest relations to include VIP Services while planning and coordinating high-end special events. Executed daily, weekly, and monthly reports on VIP player metrics to ensure meeting and/or exceeding of established corporate goals and objectives.Delivered highly effective training programs, modules, and other learning programs. Monitored guest service policies and procedures, and interfaced with casino managers to identify areas for needed employee training.