IT SERVICE DESK ANALYST

 Played central role in administering network & basic technical support for over 100 employees in the Chicago area. Troubleshoot all aspects of computer hardware/software and printer problem, along with excellent help desk services for customers and clients; connected via VPN & remote access to clients in Boston. Collaborated with HR and Management team to create, change, and terminate user accounts; Wiped data form all employee devices & accounts, then made sure all company assets are collected. Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2003, Microsoft Exchange Server, Active Directory, Macintosh. Hardware: HP Desktops/Laptops, HP Printers, Dell Desktops/Laptops, Lenovo Desktops/Laptops, and other miscellaneous computer hardware. Maintained office site by tending to lights, kitchens, bathrooms, and other office areas.

 Interact one-on-one with clients to provide solid I.T. solutions for computers, tablets, and phones. Troubleshoot software, hardware, and network issues interpersonally or via telephone. Demonstrate professional courtesy and customer service to ensure a comfortable environment for clients. Quality test various electronic products to guarantee accurate functionality and usage; replicate to clients for proper handling.  Assist Operation Agents in contacting clients regarding personal or general information to remedy an issue.Process shipping & receiving for clients and store items to ensure proper procedures have taken place.

 Served as the primary Walk-up Window coordinator, greeting and providing customer service skills. Managed incident log for fixing customer’s laptop; lead work task for technology services technicians. Conducted inventory audits on all Accenture owned assets daily. Re-imaged, tested, and deployed over 300 laptops for Accenture

 Completed college-level courses include Information Technology, Business Communications, and Professional Skills Graduated Cicso Training Academy Earned Computer Information Systems Certificate through Harold Washington College Dated Dec. 15, 2013

 Assisted and greeted customers to provide services that ensured good customer satisfaction. Processed, maintained, and organized over 800 units of shoes, accessories, and apparel daily. Organized stock room facility daily; abide by Nike’s safety procedures Toke initiative to further production in the work environment by leading team projects; reported to S&R supervisor daily.

 Maintained guest's honor bar station in 250 rooms daily to ensure comfortability to customers. Reported findings and purchases to supervisor. Provided a clean and manageable working environment. Performed honor bar inventory twice a week.

Positions Held: Cashier Maintenance Bagger