Curtis Crone Email & Phone Number

Lafayette, Indiana Metropolitan Area

Indianapolis, Indiana, United States

Responsible for the effective onboarding of multiple candidates a week, exceptional customer support and client satisfaction are key factors. With a focus on building strong relationships, effectively communicating with contractors to understand needs, resolve issues, and exceeding client-based metrics. Utilizing strong problem-solving skills, diverse challenges were completed above expectations. Collaborating closely with internal teams to communicate effectively contributing to seamless operation of all Human Resource functions and enhancing exterior client satisfaction.• Provide support to contractors on challenges they faced and issues during the onboarding process.• Review documents to identify errors that should be fixed and asses any concerns with contractors.• Participate in exercises and operation training to ensure improvement of human resource processes.• Make recommendations to the supported organization on practices to improve time and effectiveness of systems. • Assist operations support staff to increase production of staff and clients to increase the speed of onboarding.• Analyze, interpret, and evaluate practices to offer implementations for improvement.• Worked solely remote in this position so high level communication was a much-needed factor in the workplace to keep a smooth and effective workflow.• Met organizational metric goals in accuracy and exceeded in goals based on pace and speed of completion of tasks.• Demonstrated strong self-motivation and initiative in completing tasks without direct supervision.

Greenwood, Indiana, United States

Responsible for the leadership, effectiveness, and supervision of staff in the execution of all company and department goals related to company sales, customer count, inventory control, and cleanliness to exceed customer expectations. Ensuring compliance with state laws and regulations regarding safety and health guidelines.• Overhauled the department organizational structure and filled key staff positions to increase organizational efficiencies.• Mentored and developed internal employees to fill key roles within the organization.• Successfully led, prepared, and supervised the organization during the year end sales report achieving a 35% increase from 2020 to 2021. • Documented and improved processes at the store to ensure the effectiveness of staff to complete sales objectives and to comply with customer satisfaction.• Managed over 50 employees driving thousands of customers through the door daily. Making sure employees, scheduling and pay was all correct and kept track of• Achieved record year end sales numbers during covid when adaptation was needed to succeed in the industry. • As a member of the Leadership Team, assist in the development of future organizational goals and strategies based off financials that are disseminated to the organizational management team and provide the owners with timely updates relating to operations.

Greenwood, Indiana, United States

Responsible for effective communication with customers to meet needs, and satisfaction of the customer and management. Exceed sales goals created by the organization to increase profit and sales for the company. Lead the department in sales metrics and assisting staff in personal growth and knowledge opportunities leading into a management role.• Immediately adapted to maximize communication to the customer to exceed sales dollar goals and customer satisfaction.• Ensured every customer was satisfied with their service and got advanced reports in reviews and customer satisfaction.• Participated in the creation of the sales goals to assist in the growth of the organization. • Established goals to drive independent growth opportunities into the future in relation to sales, satisfaction, and customer care• Provide weekly and monthly updates to ownership in relation to key performance metrics associated with sales numbers.• Adapted quickly to changing environments and demonstrated resilience in overcoming challenges independently.

Shelbyville, Indiana, United States

Responsible for the development of all graphics related to customer requests, owner needs, sales opportunities, and SEO trends online. Marketing the company to increase revenue and drive new customers into the door. Created a broad internet platform to engage with new clients and potential prospects.• Effectively led design studies to create material that drives sales and engage with customers.• Developed and designed plans in support of multiple different aspects of design from the sales to product goals.• Collaborated closely with clients to understand their needs and preferences, resulting in tailored designs that exceeded expectations and strengthened client relationships. • Followed instructions and guidance of mentors in the adaptation of older mechanics into the design and sales flow.• Worked independently in a remote space communicating with clients and management to keep projects on task and on pace. • Presented design proposals and solutions to clients in a clear and persuasive manner, effectively communicating design rationale and benefits.

Greenwood, Indiana