Eric Mcgregor Email & Phone Number

ISO Administration:ISO9001ISO14001ISO 50001ISO 45001

• 10 years of experience as a ASQ Certified Lead Internal Auditor (ISO 9001, TL9000, ISO17025) • Domestic and International (China, France, Mexico) auditing experience• Quality Management Systems experience including creation, review, and approval of worldwide processes and procedures for both QA and Product Development• Quality Management System planning• Experience in quality methodologies such as: TPS, 8D, 5 Why, PDCA• Coordination and executive distribution of worldwide KPI information• Extensive Corrective/Preventive Action evaluation, verification, and closure• MS Office proficiencyStandards Compliance:ISO 9001:2008, TL 9000, ISO 17025• Interface with R&D departments across worldwide business units• Reporting and trend analysis of Corrective Actions Worldwide• Worldwide coordination for ISO 9001:2008 and TL9000 certification readiness• ISO 9001:2008 and TL9000 process mapping and procedure creation and updates for both QMS and worldwide departmental activitiesKey Process Indicators:• Monthly Process Booklet responsibilities:• Coordination and executive distribution of worldwide KPI information including: Product Quality Data such as: Failure Rate, On Time Delivery, Supplier Evaluation, Early to Market Phase/Milestone delivery• Collection and creation of local Indianapolis KPI’s regarding ISO 9001:2008 Corrective Actions and Problem Report resolution.TL9000 required measurements:• Monthly collection and creation of certification dependent Quest product measurements from all TL9000 certified sites worldwide• Measurements include: Problem Report Fix Response Time (FRT) Field Replaceable Unit Returns (FR) Software Fix Quality Measurements (SFQ)Testing Responsibilities:Customer facing issue resolution• Identification, documentation, and resolution of defects through internal and external customer defect tracking systems• Customer Requirement verification through review and testing