Curtis Morgan Email & Phone Number

Toronto, Ontario, Canada

• Key member of the Employer Service Centre: Assess, explain, and resolve account enquiries and make necessary changes to the accounts as business evolve or change.
• Manage, render, and communicate employer account decisions on issues such as: determining coverage obligations through employer registration and classification; determining worker/independent operator status under.
• Managing account receivables.
• Issuance of clearance and purchase certificates
• Addressing employer account issues raised by internal WSIB parties.
• Manage employer non-compliance including the identification and registration of unregistered employers through revenue recovery initiatives.

200 Front St. W., Toronto, ON

• Utilize effective communication methods to diffuse employer anxiety when they call about their accounts resulting in increased employer satisfaction.
• Utilize efficient problem solving skills to identify immediately what the employer needs and addressing them quickly by empathizing with their situation, and providing them solutions that help to reduce call handle.

Toronto

Radio, Television, & Video Game voice over artists. Clients include: RBC, Lyft, Honda, Ubisoft, and various other prominent international entities.

Toronto, Ontario, Canada

• SexyBlack Radio is for true R&B/Hip-Hop (and some other genres) music lovers who want more from commercial radio. More music. More soul. More deep cuts. More exclusive mixes. More brand new joints. More of the Real..
• Created an online radio station that provides listeners/customers with a uniquely curated high-quality music experience.
• Responsible for station curation, scheduling, and programming for different types of audiences throughout the broadcast day.
• Sourcing new artists and singles weekly to be added to the library of almost 5000 songs.
• Creation of promotional bumpers and ads to promote the station on multiple other online radio stations, as well as being the architect to the user experience by creating an online portal in which they can interact with.
• Live on-air hosting to introduce the customer base to new songs and artists on a two-hour weekly block called “Soul In The City”.

Toronto, Canada Area

Mayday (post-production)Bordello (2023)Undercover Holiday (2022)Diggstown (2022)Pattern (2022)Zahara: The Return (2020)The Apprentice (post-production)In Contempt (2018)Shadowhunters (2016)Fatal Vows (2015)Conduct Unbecoming (2010)The Four Horseman (2007)American Soldiers (2005)

Toronto, Canada Area

• Feb 2017 - present:
• Freelance role that allows me the opportunity to create, blog, and curate various forms of content for Mob’s Press network of online platforms and social media (mostly music or film-based art)
• Posting, monitoring, and reporting on content reach, engagement, and performance.
• Contribute to site designs and maintenance.
• Creation of promotional pieces, event coverage, lifestyle and entertainment writing. Jan 2015 - Feb 2017 as XpozaeXpozae | Helping Artists Be ArtistsXpozae, prior to their merger with The Mob's Press, was a dynamic.

Toronto, Canada Area

• Mastered and utilized seminars to efficiently integrate Spredfast Social Media Marketing software into the daily routine of the Internet Channel team.
• Regularly used Excel to create reports and analysis to submit to the Internet Channel Manager, meeting all delivery quotas and deadlines.
• Conceptualized and initiated the Team Prime initiative – designed to encourage ownership and teamwork by assigning areas of expertise to individual team members based on their prior work experience and aptitude.
• This initiative served to increase efficiency and encouraged team members to work together and thus reducing the strain on senior agents.

• Revamped and updated the vast resource text libraries in order to better serve our customers and increase efficiency by cataloguing subject matter by analyzing the behavior of the team work & motivation signature. This.
• Created and catalogued several new scripts that were used during launch of the mobile banking app, by agents to market and educate customers on new offerings which resulted in an overall increase in revenue and.
• Communicated regularly with clientele via Chat and Social Media.

Banking Transactions, Validation, Investors products selling and manipulation, Lending product pre-qualifying, etc. Specifically chosen to launch Branch Pilot Program with Yonge & Eglinton Branch.

Bachelor'S, Radio & Television Arts

Became adept in the art, craft and business of media. Expertise was gained in television and video, radio and sound, digital media.

Diploma, Creative Advertising

Mastered the different aspects of advertising communications from strategic planning, concept development, digital and social media.

Bachelors -- Double, Mass Communications/Psychology

Became an expert at how people gather, share, and use information, bringing together elements of the social sciences and the humanities.