Solutions Architect, Customer Success
Current-Own parallel escalations raised by Enterprise and Commercial CSMs for matters of embedded analytics, data modeling, data visualization, governance, system architecture and generative AI.-Collaborate with Product team to refine vision, gather and implement user feedback-Protect against churn through proactive solutioning and leading implementation projects on customers’ behalves-Serve as a point of technical escalation for matters related to generative AI implementation, python and data science use cases or custom plugin API -Demo new features to existing customers and provide consultative recommendations on how to adopt new features into existing workflows-Collect, create, publicize and share product enablement resources with internal and external parties across the org, and on official social media channels-Host weekly internal enablement meetings focused on Custom Plugins, Technical troubleshooting and Enablement content maintenance and distribution-Onboard new customers by working with their team to achieve their first high-value use case on an aggressive 6-week timeline. Use this opportunity to impart best practices and build proficiency among new users.
