Research, purchase, and implement all technology tools, subscriptions and licenses used by the company, including back-end databases and front-end systems, cloud based and client applications. • Purchase and implement all technology solutions.• Create and maintain documentation and training for users.• Ensure all systems are continuously running, review error logs address root issues.• Resolve any user reported issues / tickets.• Maintain databases and workflow systems.• Collaborate with team members, vendors, and contractors to data or other technological problems.• Provision all internal accounts and content access.• Purchase and configure hardware for new users (laptops, tablets, and any needed computing peripherals)• Provide and/or manage technical support for all users.

Provided detailed validation analysis for the Risk Analysis and Prevention team.• When errors or harm to customers was identified a system analysis was performed to identify the cause of the issue, and to identify any other customers harmed by the error. Remediation was then calculated, and customers were refunded.• Provide validation services to ensure that;• The Population identified was correct.• The amount identified was correct.• Verified Remediation was complete once remediation activities were completed.

Created, updated, and maintained automated reports generated for various internal business units; i.e. Fraud and Risk, Quality Assurance, etc.• Provided routine reports to aid in monitoring and assessing Quality and performance as required by various Business units.• Created automated reports delivering the necessary data from their related data sources providing information in standardized report format of the customer’s choosing.• Managed departmental internal SharePoint sites used for data tracking, report repositories, forms, requests, and approval workflows.• Managed project to perform a full migration from SharePoint 2013 to SharePoint 2016 for many internal business units.• Technologies and software used:o SharePointo SASo MS Sql Servero Microsoft Accesso TOAD

Migrated SharePoint environment from 2003 to 2013 (while under contract)• Managed a 6-month project, completed on-time to install, configure, and migrate the enterprise-wide SharePoint environment from 2003 to then current 2013 version. This required the following analysis, management, and implementation.• Installed SharePoint 2013 on new servers.• Set up new sites/subsites• Analyzed Existing 2003 site and subsites,• identify migration requirements.• Developed a site migration strategy.• Select Migration Tools (Sharegate and PowerShell)• Implement a Change Management Process to systematically migrate each site.• Coordinate with each department and management to setup, schedule, migrate and test department sites.• Leverage supporting technologies to customize sites and applications, (i.e. javascript and jquery)• Analysis of existing SharePoint workflows, determine existing and new requirements, rebuild in new environment, oversee testing to ensure workflows meet requirements prior to production release.• Ensured the development of training material and training classes for site content owners. • SharePoint Administrator• Managed support, ongoing training, and Server / SharePoint updates.• Support multiple lab related applications, ChemWare LIMS, FTP communications systems, MS Orchestrator, • Created and oversaw the creation of custom reports,• Implemented systems to improve applications and processes.

- Install and perform custom configuration of various Commercial Off The Shelf software in DEV and TEST environments, including new installs and upgrades.- Create documentation for Production Release activities- Provide support for installed products- Work with vendor to resolve technical issues- Create Custom scripts for applications

• Develop systems to analyze CRM data provided by clients• Perform data cleanup processes• Analyze and improve data quality• Work with customers to identify data selection criteria• Create custom queries to select data meeting criteria using Informatica and SQL• Create programs and applications to select and deliver data for clients requiring monthly deliveries using Perl and MySQL.

· Provide 3rd level support for enterprise employee self-help portal based on Plumtree Portal technology· Support enterprise-reporting tool, a Hyperion product that interfaces with a Teradata database. Develop custom reports and assist customers in development and maintenance of reports to support their own business needs.· Implemented new report reducing company Tuition Assistance program costs by over $1.5 million per year· Support web based applications accessible through enterprise Employee portal that interfaces with Oracle/Peoplesoft databases.· Identify obscure issues because of diverse knowledge and understanding of business processes and systems including Active Directory, Role Based Access Controls, and Remote access tools.· Support implementation of new Oracle/PeopleSoft Modules · Support enterprise Survey tool, designing custom surveys and assisting users in development of surveys and reporting of survey results.· Contribute to Knowledge base providing solutions for Tier1 Support agents to assist customers resolve array of issues.· Work with Business Unit stakeholders, Developers, and Analysts to identify and implement Change Requests and modifications to improve application usability and streamline processes.· Participated in Security Awareness Effort as part of a team sharing Information Security issues and concerns to IT Teams.

· Functional Analyst with a team supporting the Employee self help portal, a Plumtree Portal Application.· Worked with Business Units / Stakeholders who want to offer services and tools within the portal to determine business requirements and collaborate with developers to schedule and implement new tools or introduce change requests.· Support customers having problems with the Portal. Identified root causes and solutions that ranged from local IT support issues to changes in the application or modifications of business processes to meet requirements.· Participated in implementation of LEAN processes to accelerate development of applications and reduce costs.

· Provided Support for HR and Payroll department in the use of Client/Server based Peoplesoft/Oracle HRS.· Prepared and formatted Daily reports on previous evening’s batch process failures and worked with a team to identify causes and solutions. Streamlined the report development process from a 3 hour daily process to a 15 minute process by designing and implementing DOS and UNIX scripts along with Excel Macros.· Provided password reset support for many systems including PeopleSoft/Oracle and UNIX.

· Provided technical support for local offices. Used tools such as Ghost and Batch scripting to backup data and install new Operating systems on 300 + end user systems. Upgraded hardware and software in support of efforts to prepare for Y2K· Provided sole support for team of up to 80 developers contracted to review code for Y2K at temporary location. Responsibilities included installation and maintenance (hardware and software) of servers, desktop systems, and all peripheral devices. · Participated on several projects to upgrade, repair, and assist remote users, such as sales and marketing employees.

· Customer Sales Representative· PC Repair Technician