Responsibilities include: • Design and implement solutions with Appian software and provide demonstrations to clients• Work directly with clients throughout the entire life-cycle of projects to define, design, and implement business process based solutions• Drive adoption by empowering clients to become self-sufficient with building process applications on their own• Independently communicate with both client technical teams and business owners as needed during design and implementation

Fullstack web development bootcamp

Operational- Manage and lead a team of 8-10 Account Specialists- Oversight on ~150 accounts totaling over $1M annual revenue- Develop and standardize many procedures, including client transfers protocol, and many tools in BrandYourself’s proprietary backend- Create and curate Training Platform, leading training sessions with new team membersBusiness Development- Workshop and implement upselling strategies, successfully generated new ‘free’ revenue- Lead client retention initiatives, successfully retaining over 50% of expiring clientsOrganizational Communication- Hosted monthly rotating ‘guest speaker series’ where members of other departments joined our team meeting- Organized weekly strategy sessions to discuss and workshop best SEO and ORM practices- Developed weekly one on one meetings with team members, now standard practice across the department

Manage online reputation management (ORM) campaigns for over 25 clients clients. Reputation Specialists are responsible for every part of a campaign once the client is through the door; developing and communicating an online brand, building personal websites and social media, executing effective SEO strategies, and most importantly, all client relations.- Work closely with clients to gain an understanding of their work, personal lives, and interests- Create customized monthly strategies designed to produce maximum results- Build customized websites, optimized web 2.0 profiles, and web applications- Maintain manual and automated social activity, blogging, and interaction- Educate client's about the online space and improve internet literacy- Manage expectations and achieve campaign goals