Curtis Ingram Email & Phone Number

Virginia, United States

Hampton Roads, Virginia Metropolitan Area

As the Owner and Chief Instructor, I led a comprehensive security operation, overseeing Security Officers, Lead Officers, and other personnel across multiple client sites. My role was pivotal in ensuring adherence to post orders, completion of assigned rounds, and the filing of detailed reports, thereby upholding the highest standards of security and operational integrity.Key Achievements:Spearheaded a strategic initiative to enhance site productivity, resulting in a 57% increase following the acquisition of new accounts.Innovated recruiting and training methodologies, including the development of advanced interviewing, orientation, and training programs. These initiatives were instrumental in reducing employee turnover by 36%.Designed and implemented effective lesson plans for both classroom and firearms range instruction, ensuring a comprehensive learning experience for all students.Guaranteed exceptional customer service through regular engagement with clients and students, reinforcing the organization’s commitment to quality and responsiveness.Managed scheduling, standard operating procedure (SOP) development, staff hiring, performance training, and evaluation, fostering a well-organized and efficient work environment.Oversaw budgeting and payroll operations, ensuring financial stewardship and accountability.Cultivated a strong team ethos through targeted coaching, counseling, and the strategic application of recognition, rewards, and disciplinary measures when necessary.Directed field operations by preparing and leading teams during critical missions, demonstrating exceptional leadership and tactical acumen.Personally engaged in fieldwork on a 24/7 basis as necessary to guarantee mission success, exemplifying a hands-on leadership approach and dedication to operational excellence.

Williamsburg, Virginia, United States

▪ Design and implement an ethics and compliance program to deter, detect and respond to improper conduct and promote a culture of integrity and safety.▪ Managed the internal investigation and audit team.▪ Supervised daily, monthly, and quarterly safety inspections.▪ Instructs on accident prevention techniques and assists in accident investigations.▪ Workmen’s compensation and general liability investigations, reporting and filing.▪ Develops/teaches loss prevention and safety programs.▪ Ensures that merchandise and fixtures are protected from damage, theft, and safety incidents.▪ Lead investigates identifying and apprehending dishonest employees and customers.▪ Company due diligence investigations on employees, vendors, and other interests to the business.▪ Manages receiving, inventory control, and cash office functions.▪ Oversees count programs and drives operational shrink deterrence.▪ Ensures the accuracy of damage and defective returns.▪ Develops effective and productive teams in the loss prevention, safety, and asset protection.▪ Serve as the safety point of contact for all incidents and insurance claims.▪ Operations and facilities management responsibility for a half mile of retail space and campgrounds.▪ Internal and external theft detection and investigations.▪ Security systems administration CCTV, access control, intrusion detection and digital badging systems.▪ Emergency response and evacuation; safety investigations, and OSHA compliance.▪ SOP development, creation, and enforcement throughout the business.▪ Conflict resolution, policy enforcement and liaison to the city of Williamsburg, York County and James CityCounty Police Departments.▪ Loss prevention and safety awareness training, coaching, counseling (recognition/reward & discipline).

Willingboro, Nj

Senior management member of the Merck-Medco project team charged with the construction of the world's largest automated pharmaceutical dispensing facility of its time (1999/2000).Project managed and supervised the commissioning of all security and safety systems for a one million square feet flagship facility. Created and developed all aspects of physical security in accordance with federal (Drug Enforcement Agency), state (New Jersey Board of Pharmacy), local laws, and company guidelines.Successfully completed a Six Sigma project (earning a Green Belt) for the planning, installation, and commissioning of integrated security systems: Access Control, IDS, and CCTV cameras (1999/2000).Constructed and obtained operational approval for hundreds of security standard operational procedures and policies.Developed, obtained approval and executed the first Security Plan for the facility.Developed and published the first Security Personnel Training Manual and all Post Assignments and Orders.Interviewed, hired, staffed, and trained all 65 in-house security personnel.Additional duties include but not limited to: inbound and outbound security dock operations (shipping and receiving verification), general labor maintenance department, janitorial service contract, trash removal contract, snow and landscaping contract, vehicle fleet preventative maintenance and services, employee uniform program (over 3000 employees), supervision of off-duty police and security contractors, liaison to local, state and federal law enforcement authorities.

Bachelor'S Degree, Criminal Justice/Police Science

Virginia Police Officer Certification, Law Enforcement

Bachelor'S Degree, Criminal Justice/Rotc

Virginia Certified Private Investigator, Private Investigations

Activities and Societies: Certified Private Investigator

Certification, Advanced Interviewing And Interrogation Techniques

Activities and Societies: Interviewing and Interrogation of dishonest people Internal and external investigations

Certification, Private Investigations

Activities and Societies: Pennsylvania Certified Private Investigator

Diploma, College Bound

Activities and Societies: 3 years of Varsity: Football, Wrestling, Track and Field, and High School Fraternity President

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

Bachelor'S Degree, Criminal Justice/Army Rotc

Ait, Infantry

Pldc, Infantry

Ait, Military Police

Bnoc, Military Police