Curtis Johnson Email & Phone Number

Los Angeles, CA, US

Los Angeles, US

What I’ve been gifted through being a Coach is a wellspring that replenishes me and deepens my appreciation for what I have in life and how I can serve my community near and abroad. The HBC coaching program is pivotal for my career and I can confidently say it has provided an accelerant to my professional growth that I will always benefit from enabling me.

Satellite Beach, Florida, US

Pursuing and acquiring knowledge in Security Awareness has helped me build a stronger foundation of Cyber fundamentals and knowledge than I would have by pursuing learning in a more ad-hoc manner. This increased my confidence, curiosity and engagement while allowing me to apply my understanding to customer engagements more readily.Being able to Facilitate.

Menlo Park, CA, US

• Managed ticket que, triaged and provided direct coaching on tickets with 95% customer satisfaction.
• Increased ticket resolution rate by 75% in small team.
• Supported endpoint security and user accounts, including AD account creation and MFA setup.
• Automated security processes with PowerShell, improving audit and file management processes.
• Handled VPN, Citrix, and firewall troubleshooting to secure remote work infrastructure.
• Performed device hardening and endpoint attack vector audits.

Menlo Park, CA, US

• Triaged and provided 1st line of defense while providing direct coaching on tickets. Coached staff on priority SLA adherence utilizing Jira.
• Provided incident management and coordination for major afterhours events.
• Managed after-hours critical incident response, reducing MTTR by 40%.
• Responded to security breaches, advised on mitigation strategies, and documented incident reports.
• Enhanced security posture through process improvements and fine-tuning of false positive alerts.
• Provided initial setup, training and written procedure for witbe tool.

Laval, Québec, CA

• Managed ticket que, coded and triaged tickets.
• Provided 90% customer satisfaction while closing 9+ (L1, L2 & L3) tickets per day.
• Advised Administrators on server maintenance and security, and conducted packet analysis using Wireshark.
• Advised on incident response for account access attempts and DOS.
• Assisted in mitigating threats such as Log4j vulnerabilities and advised clients on preventative controls.
• Engaged in network troubleshooting using tools like ProcMon and Procdump and addressed security issues in hybrid environments.

London, London, GB

I worked on Power-Shell scripting and Microsoft Azure administration skills.Took career break to serve in volunteer Leadership roles. Helped teams up-skill in online meeting, leadership and presentation skills. Directly managed a Debate focused Chapter and indirectly managed three other areas as an Division Director. For more details about my professional.

Zurich, Zurich, CH

• Monitored and remediated security incidents such as phishing attacks, improving workforce reporting accuracy by 95%.
• Provided 20+ (L1 & L2) ticket closures per day with 90% customer satisfaction rating.
• Provided remote support for branch offices, resolving network and VPN issues during WFH transition.
• Enhanced endpoint security through device auditing and remediation.

• Provided 10+ ticket closures per day for small business customers.
• Responded to phishing incidents, providing advisement and remediation across multiple client environments.
• Administered endpoint patching, malware defense, and server configurations.

Southfield, MI, US

• User support for Agricultural equipment manufacturer2 man Infrastructure team; technical support & hardware/software lifecycle for Case New Holland plant with over 400 employees.
• Sole support for our partner Magnum Warehouse of 50 client machines.
• Performed Mix of local and field technical support for both clients
• Coordinate & liaise with internal network mobile device resource & vendor; scanner/printer multi-site wireless infrastructure testing and support
• Average ticket score grading for 2017/2018; 96.1%
• Close 20 - 30 support cases daily

PC Repairmalware removalclient consultationsupgrades and tuneupfield business and residential supportclient training

Richfield, Minnesota, US

PC/Mac troubleshooting and triageContract SalesClient consultationsfloor salesmobile device supportmalware and security educationhome networking supportPC maintenance education

Atlanta, Georgia, US

Ramsey, MN, US

• Worked in a Software development environment providing deskside support for two branch offices and remote users. Worked with a team of 4 consultants along with one technical supervisor.
• Provided 2nd level support issues nationwide with windows-based machines
• Provided application support to citrix based applications other 3rd party applications
• Provided hardware support for scanners, computers, printers and other hardware
• Build and upgraded machines in two departments consisting of 90 staff
• Deployed devices to the field users

Norwalk, Connecticut, US

• Provided Remote restaurant franchise support windows based server and Unix VM
• Supported Registers and card readers
• network and modem support
• fax/printer support

John Deere - Product Test TechnicianEagle Creek Software - BI ConsultantRockwell Collins - Electronic Technician

Bachelor Of Science (Bs), Electronic Engineering Technology

System, Networking, And Lan/Wan Management/Manager

Associate Of Science (A.S.), Electrical, Electronic And Communications Engineering Technology/Technician