Curtis J. Email & Phone Number

Phoenix, Arizona, United States

Selected as a member of a small internal Cybersecurity Council that meets weekly to review and discuss the current threat landscape published in CISA’s Known Exploited Vulnerabilities and other industry resources.Research and notify internal teams of vulnerable systems based on the Common Vulnerability Scoring System generated by SentinelOne.Provide cybersecurity support via telephone and Connectwise ticketing system with a 99% positive customer service… Show more Selected as a member of a small internal Cybersecurity Council that meets weekly to review and discuss the current threat landscape published in CISA’s Known Exploited Vulnerabilities and other industry resources.Research and notify internal teams of vulnerable systems based on the Common Vulnerability Scoring System generated by SentinelOne.Provide cybersecurity support via telephone and Connectwise ticketing system with a 99% positive customer service rating.Participate in Incident Response Teams to assist with identifying and containing security incidents to minimize the impact on operations, assets, and client reputation referencing NIST (800-61 Rev 2). Monitored security logs, generated reports, and presented findings to senior management, facilitating data-driven decision-making processes. Proficient with log analysis generated by Firewalls, Antivirus, Wireshark, Windows Event logs, and PowerShell based tools HAWK and CISA’s Sparrow. Paying meticulous attention to detail, leading to the swift identification of security-related issues and employing the MITRE ATT&CK framework to investigate and contain security incidents effectively.Utilize Azure Active Directory (AAD), Intune and Microsoft Defender for Cloud to identify and analyze security breaches, unauthorized access, and suspicious activities via log analysis. Using these resources to identify compromised accounts, remediate and educate users regarding common security concerns and malicious tactics such as phishing. Recommend to stakeholders additional measures such as Conditional Access and Multifactor Authentication to help keep their environment and data secure.Proficiently manage multiple Antivirus platforms such as Webroot, Cylance, and Windows Defender.Work closely with Microsoft Azure, SentinelOne, SKOUT and Nuspire support to escalate and resolve complex security issues, ensuring a swift and effective resolution. Show less

Phoenix, Arizona, United States

Provided tier 1 client support via telephone and e-mail with a 99% positive customer service rating.Responded to and resolved high-priority cases within established Service Level Agreements.Reviewed and notified clients of incoming alerts via PRTG Network Monitor based on severity.User provisioning and de-provisioning based on the client’s approved documented processes.Assisted clients in maintaining and troubleshooting the following: Active Directory; Exchange… Show more Provided tier 1 client support via telephone and e-mail with a 99% positive customer service rating.Responded to and resolved high-priority cases within established Service Level Agreements.Reviewed and notified clients of incoming alerts via PRTG Network Monitor based on severity.User provisioning and de-provisioning based on the client’s approved documented processes.Assisted clients in maintaining and troubleshooting the following: Active Directory; Exchange Servers; O365; VMware, VPN/Firewalls; Routers/Switches; Internet-related issues.Assisted clients in maintaining and troubleshooting the following workstation, peripheral and mobile device issues: Office 365; Windows 10; Desktop and laptop hardware; Printers, scanners, fax devices; Mobile devices.Trained new Service Desk Engineers on processes within ConnectWise and ITGlue Show less

Glendale, Az

Primary support for team-related management of Windows, MacOS, and mobile operating systems and hardware to successfully assist clients.Set up and maintained multiple real estate platform accounts and internal user access.Configured software settings, performing routine system maintenance tasks, and optimizing system performance.Installed and maintained home office networking equipment including modems, routers, and unmanaged switches to reduce network… Show more Primary support for team-related management of Windows, MacOS, and mobile operating systems and hardware to successfully assist clients.Set up and maintained multiple real estate platform accounts and internal user access.Configured software settings, performing routine system maintenance tasks, and optimizing system performance.Installed and maintained home office networking equipment including modems, routers, and unmanaged switches to reduce network downtime.Analyzed market conditions and created presentations to help clients make informed decisions about buying, selling, and/ or renting real estate.When a seller was ready to move forward, I led the team to develop and execute marketing programs that highlighted key selling points for the listing, including professional real estate photography, video, social media, and open houses.Helped clients navigate through timelines, contracts, and negotiations by managing the deal flow from listing to close and created follow-up protocols via Contactually’s Customer Relationship Management (CRM) program. Show less

Phoenix, Arizona Area

Provided excellent customer service by addressing inquiries and concerns promptly, professionally, and courteously.Developed and implemented an agent-friendly Move-In Cost Calculator for multiple market locations to aid in streamlining the agent's processes resulting in less time spent calculating move-costs.Tested new rental technologies and processes as a Beta tester.Trained new agents in the field on company policy and procedures, SalesForce, and back-office… Show more Provided excellent customer service by addressing inquiries and concerns promptly, professionally, and courteously.Developed and implemented an agent-friendly Move-In Cost Calculator for multiple market locations to aid in streamlining the agent's processes resulting in less time spent calculating move-costs.Tested new rental technologies and processes as a Beta tester.Trained new agents in the field on company policy and procedures, SalesForce, and back-office processes.Showed all listings and screened potential tenants thoroughly resulting in a low eviction rate for landlords which saved the landlord time and money filling vacancies.Managed deal flow from listing to close and create follow-up protocols via SalesForce with a 95% re-list rate. Show less

Phoenix, Arizona Area

Develop and execute marketing programs that highlight key selling points each listing, including professional real estate photography, video, social media, and open houses.Analyze market conditions to help clients make informed decisions about the buying, selling and renting Real Estate properties.Help clients navigate through timelines, contracts, and negotiations.Manage deal flow from listing to close and create follow up protocols via CRM.

Phoenix, Arizona Area

In a call center environment, evaluated risk based on underwriting rules and guidelines.Responsible for initiating the sell and binding of personal lines of insurance to qualified customers.Demonstrated excellent knowledge of quoting and billing systems to show clients their time was valued.