Curtis Wilcox Email & Phone Number

Wenatchee, Washington, United States

- Primarily responsible for Network engineering/design, scoping/quoting, and implementation of network projects including connectivity between firewalls, Switching, Wireless,VPNs, including coordination between multiple technicians, vendors, and project stakeholders- Establishing higher device standardization for adoption in every client environment (Stronger administrative access security with MFA, IDS/IPS, disabling default insecure technologies)- Reviewing networks for inefficiencies, and made recommendations for more secure changes and implemented them.- Final escalation point for network and systems ticket escalation- Work with clients on security and regulatory compliance scanning and environment hardening

Wenatchee, Wa

• Primarily responsible for project management, client communications, and internal progress updates, assisted in the execution of projects as needed• Responsible for engineering projects, project templates, and purchase/product/labor offerings; Designed and maintained project templates to shorten the engineering process and produce salable and actionable projects more rapidly• Redesigned new client onboarding project templates to allow for easy process duplication, ensuring that finite details are followed and considered, to minimize the duration of efforts, and to target the most relevant details of the environment needing to be discovered and documented for ongoing support• Mentored junior level project technicians and engineers to help them identify obstacles and plan strategies to master and complete project milestones and objectives

Wenatchee, Washington, United States

- Led a team of five System/Network administrators from a nascent stage of maturity and development into a functional team- Spearheaded client documentation and drove the use of the IT Glue platform- Championed the development of standards and best practices for clients and their networks - Top current client is 94% aligned with current best practices based on my team’s recommendations- Identified requests that were outside the scope of contracted services to increase service revenue- Mentored junior level employee with no previous IT experience bi-weekly

Wenatchee, Washington, United States

• Delivered all levels of support to 200+ clients, their networks, and end-users, totaling over 1900 seats in a variety of business environments including production, healthcare, legal & professional services, and other private businesses, as well as public agencies and local government• Remote and on-site end-user network, server, and PC support to clients in the Wenatchee valley, Puget Sound region, and other branch offices located throughout the United States• Supported real-time disaster recovery scenarios, and resolved production issues to promote automated functionality and efficiency for clients• Troubleshooting and maintenance of PCs, servers, printers, as well as network infrastructure (Firewall, Router, Switches, etc.) • As Back-up & BDR Specialist: Selected and Implemented Datto BDR server and NAS device BDR Solutions, as well as software defined backup and disaster recovery solutions for clients• Provided emergency support in 24x7 on-call scenarios

Wenatchee, Wa

• Provided tier 1 and 2 helpdesk support to end-users in a 250+ seat, multi-site network in a community healthcare environment, with the goal of first-call resolution• Deployed and maintained PC hardware and software, including imaging, software configuration, troubleshooting, and destruction of data in old systems to maintain HIPAA compliancy• Maintained phone extensions, DIDs, and voicemail users with a Cisco IP Phone• Managed the deployment(s) of 80+ medical workstations in a short duration; both projects completed ahead of schedule• Managed maintenance and service call requests for agency copiers and RightFax services• Provided after hours on-call support 25+ hours per week, twice/month• Provided documentation for fixes, processes and new software

Everett, Wa

Systems Analyst • Supervised network operations to maximize up-time and operation of both in-house and cloud based systems• Monitored servers and PC’s to maximize application service availability and profitability• Supported in the development of order acquisition software (SaaS)• Assisted in the company strategic decision making processes and risk management assessments• Developed report generating programs that offer overview of system performance by client and vendor to assist management identify strongest performing clients and vendors• Developed various utility programs to assist staff members with routine tasks to increase efficiency throughout the organization• Implemented internship program to help local community college students gain practical industry experience• Established Standard Operating Procedures (SOP)/documentation for existing business and system processesData Entry/Programmer• Managed monthly subscription based program of enrolling clients with Appraisal Management Companies (AMC) for 90+ clients• Developed 80+ automated enrollment programs to maximize enrollment service throughput and capacity; reduced overall enrollment processing time by 75%• Conducted monthly audits of client’s AMC account documentation and bi-weekly account access audits• Assisted clients with technical support, and account administration

Everett, Wa

• PC imaging and support in preparation for the district calendar year• Network device troubleshooting, maintenance and replacement

Bachelor Of Applied Science, Information Technology Administrative Management, 3.59/4.0

Activities and Societies: Minored in Political Science. Achieved the Deans List on three occasions. Minor in Political Science

Associate Of Arts And Sciences Transfer (A.A.S.-T.), Computer Information Systems, 3.3