Curt Waugh Email & Phone Number

Saline, Mi, Us

Saline, Michigan, United States

Remote, Michigan Usa

- Responsible for providing world class pre-sales technical support to the sales team- Certified in both NLU (formerly Clarabridge) and VOC/CX (Qualtrics) platforms- Responsible for enterprise-level sales, including Forbes Top 10, across all industries - retail, finance, healthcare, insurance, service, utilities, B2B, B2C, etc.- Recent wins include a heavy truck manufacturer, two major healthcare management companies and a Top 5 financial institution- Extensive proof-of-concept experience - champion building, requirements gathering, use case discovery, project planning, technical setup, ROI delivery- Use case expert in product, UX, marketing, analytics, service, CX, IT, Ops, Fraud, complaints, compliance

Ypsilanti, Michigan, United States

Ann Arbor, Michigan, United States

• Responsible for providing world class pre-sales technical support to the sales team• Partnered directly with three account executives in Great Lakes region• Landed top-3 retailer; expanded top-3 healthcare company• Trained in Force Management, Command of the Message, MEDDPICC• Subject matter expert on customer experience management and the Quantum Metric platform• Highly-regarded veteran at delivering deeply customized demos to virtually any industry - retail, finance, healthcare, insurance, service, utilities, B2B, B2C, etc.• Extensive proof-of-concept experience• Wide-ranging technical expertise in digital environments: web, app, CSS, javascript, performance metrics, APM, VOC, agile, continuous product design, system architecture, cloud storage and operations• Use case expert in product, UX, marketing, analytics, service, CX, IT, Ops, Fraud

Ann Arbor, Mi, Usa

- Pre-sales support for midwest sales team providing process improvement solutions to users of large ERP systems (SAP, Oracle, ServiceNow, SalesForce, etc.)- Consulted process improvements in back-office operations like financial management (AR/AP, order-to-cash, purchase-to-pay), materials management, ITSM, HR (hire-to-retire), claims- Translate customer business challenges into solutions with cloud-based software ecosystem- Certified in full suite of process mining tools: extract/transform/load, analysis building, sense/respond to process frictions, executive KPI alignment, operational applications, etc.- Served as technical liaison, collaborated with sales, marketing and services teams to create customized presentations, demos and proof of concepts- Drove proof of concept projects to success by creating a convincing story that shows our solution as a must have that delivers quantifiable and tangible business value to our customers- Represented Celonis at operational excellence trade shows

Ann Arbor, Mi

- Lead Sales Engineer across all accounts - many in the Fortune 20 and 100 - representing approx $65 million in business- Ability to prioritize service response to deliver value to customers from $50k to $1MM+ ACV- Responsible for vetting all new business entering launch to ensure smooth implementation, setting appropriate customer expectations to secure post-sale success and drive LTV of satisfied customers- Delivered high-energy product demos as recognized company leader in customer-facing presentations - including presenting live product demo on stage at multiple client conferences- Managed scoping calls with multiple internal teams to develop plans, coordinate messaging, create visuals, assign responsibilities and take lead at on-site meetings- Official subject matter expert in Connected Data, API, SSO, OData- Veteran of dozens of RFPs/RFIs and security audits- Consulted customers with actionable multi-channel insights based on the creation, processing and analysis of massive customer datasets- Advocated predictive statistical methodology for use in near- and long-term business and marketing planning to drive business outcomes- Worked closely with Product, Engineering and Sales teams to ensure Product Roadmap positions Verint ForeSee for growth by anticipating market needs- Year-end performance evaluation of “High Performer” every year with Verint ForeSee

Pontiac, Mi

- Joined team leading digital transformation of $1BB+ national news company- Served as online solutions resource to sales management and staff through the entire sales cycle: pre-sale inventory analysis, sales process mentoring/training, support at every level of the sales funnel, four-legged calls, whiteboarding, role-playing, presentation production and delivery, order processing, reporting, customer service- Provided full product consultation in multi-platform digital media (Display, SEM/SEO, Video, Email, Network)- Developed internal and external reporting, including consolidation from multiple vendors- Trained on new product roll-outs, developed custom curricula and mentored account executives - Statewide project lead on: AE development, customer retention, training, market share growth, lead generation, competitive intelligence, collateral materials, help desk resources- Planned & presented in trade shows and seminars related to both B2B and B2C events

Nyc Headquarters - Office In Ann Arbor, Mi

- Management responsibility for multi-platform, full-service online advertising group for $3BB+ nationwide regional news publisher- Hired and trained team of nine ad traffic coordinators (plus numerous contractors) to manage online inventory for twelve major news websites across multiple ad delivery platforms: local web sites, mobile platforms, network advertising, videos, classifieds- Developed policies, procedures and methodologies that enabled double-digit growth year-over-year for almost ten years while moving most orders to same-day response in most cases- Managed India-based outsourcing agency to provide 24-hour service cycle- Provided strategic recommendation on new opportunities and worked with development teams to launch new geographic territories or products - moved mlive.com into brand-new Detroit & Lansing markets - Developed, built and maintained custom web advertising customer database to provide a consolidated reporting system using custom database