Sumit Gupta-B2B Logistics, Crm, Customer Experience Email & Phone Number

Gurgaon

Coordinating and arranging training events and facilities with international hotels in Europe & UKLeading external team of travel agent for Visa, air tickets and hotel bookingsOrganizing business meets and events in Europe and UK.Handling employee’s travel and hotel arrangements in Europe, UK & US.On boarding travel Vendors and partnering international hotels for corporate tie ups post negotiation affecting cost control.Managing Google Calendar for company… Show more Coordinating and arranging training events and facilities with international hotels in Europe & UKLeading external team of travel agent for Visa, air tickets and hotel bookingsOrganizing business meets and events in Europe and UK.Handling employee’s travel and hotel arrangements in Europe, UK & US.On boarding travel Vendors and partnering international hotels for corporate tie ups post negotiation affecting cost control.Managing Google Calendar for company Cxo’s.Arranging and set up external & internal zoom calls and meetings. Show less

Gurgaon, Haryana, India

Developing the Complete Loyalty Program Strategy in alliance with external crm agency.Conceptualizing & designing Crm Program for Incremental revenue.Organizing Promotional Mall events for Brand launch and customer awareness.Handling High profile Customer Escalations & Grievances over phone & email.Regular Account Review and maintain Program Health.Designing Promotional offers in liaison with Brand partners for New season & End of Season sale.Customer Database… Show more Developing the Complete Loyalty Program Strategy in alliance with external crm agency.Conceptualizing & designing Crm Program for Incremental revenue.Organizing Promotional Mall events for Brand launch and customer awareness.Handling High profile Customer Escalations & Grievances over phone & email.Regular Account Review and maintain Program Health.Designing Promotional offers in liaison with Brand partners for New season & End of Season sale.Customer Database analytics for Promotions & Events.Handling post sale customer service team. Show less

Developing & Executing Complete Loyalty Program(Pan India) service procedures, policies & standards.Planning & Execution of customer centric Promotional Events , Brand Launch, Corporate Events.Planning, Strategizing & Execution of Customer Activation events to drive Incremental sales.Strategizing customer acquisition plans with brand partners for incremental sales.Crm Data Analytics to monitor customer behavior and find insights for incremental revenue & effectiveness of… Show more Developing & Executing Complete Loyalty Program(Pan India) service procedures, policies & standards.Planning & Execution of customer centric Promotional Events , Brand Launch, Corporate Events.Planning, Strategizing & Execution of Customer Activation events to drive Incremental sales.Strategizing customer acquisition plans with brand partners for incremental sales.Crm Data Analytics to monitor customer behavior and find insights for incremental revenue & effectiveness of Crm program.Develop schemes and communication to drive transactional revenues.ie sms campaigns, In store events & Email Digital Mailers.Coordinated with digital agencies for smooth operation of digital marketing i.e Social media campaigns, festive promotions, brand promotions.Resolving High profile customer’s Escalations within the stipulated time line.Marshaled Promotional In store & Mall events to drive footfalls. i.e High Tea, Season Preview events, Brand Re launch events.Conceptualizing & Re vamp of Crm Program to meet Business requirements.Designing & Execution Crm strategies for new store launch Pan India.Co ordination, Negotiation & Execution of marketing activities with partners. i.e Newspaper ads, Hoardings, Radio spots.Monthly Crm sales Review with agency and maintain Program Health.Handled and developed crm customer redressal team for Blackberrys.ie consumer complaints & resolution. Show less

Handling Elite customers and their complaints. Lead & Motivate department staff and maintain positive work environment.Ensure that daily & monthly sales target are communicate each and every staff in department.Maintain open communication channels to the staff and update information about any promotion or scheme.Coaching, developing & mentoring team of customer service.Planning , organizing & execution of customer activation events for stores.Check Customer… Show more Handling Elite customers and their complaints. Lead & Motivate department staff and maintain positive work environment.Ensure that daily & monthly sales target are communicate each and every staff in department.Maintain open communication channels to the staff and update information about any promotion or scheme.Coaching, developing & mentoring team of customer service.Planning , organizing & execution of customer activation events for stores.Check Customer feedback related to customer service, product & fabric, and store environment and revert within 72 hour.Check Customer complaints regarding points lapsed, purchase addition, any updation in Membership card and send to Service office on daily basis. Up selling to Corporate Clients for promotional Events & Gift vouchers.Organizing Promotional & Marketing Events within the Store i.e SS’13 & SS’14 Fashion Show. Show less

Delhi

Relationship Manager -- Preferred BankingThe Accountabilities: Acquisition of new Preferred customers. Advising customers to invest in wealth management Products i.e insurance, mutual finds. Enhancement & deepening of the existing relationships by cross – selling products and services as per the need of the customer. Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers. Advising bank… Show more Relationship Manager -- Preferred BankingThe Accountabilities: Acquisition of new Preferred customers. Advising customers to invest in wealth management Products i.e insurance, mutual finds. Enhancement & deepening of the existing relationships by cross – selling products and services as per the need of the customer. Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers. Advising bank customers on availing services to surface a smooth relationship with the bank. Show less

Gurgaon, India

The Accountabilities: Managing service & sales issues for credit cards & bank a/c’s. Generating leads of prospect clients for life insurance, credit cards and health insurance products. Cross selling loans on credit card, Personal loans, Home loans & value added products resulting in Up selling. Handling & resolving customer’s grievances through effective & satisfying resolutions. Ensuring smooth functioning of relationship between the organization & customer leading to… Show more The Accountabilities: Managing service & sales issues for credit cards & bank a/c’s. Generating leads of prospect clients for life insurance, credit cards and health insurance products. Cross selling loans on credit card, Personal loans, Home loans & value added products resulting in Up selling. Handling & resolving customer’s grievances through effective & satisfying resolutions. Ensuring smooth functioning of relationship between the organization & customer leading to revenue generation. Cross selling Codex products like Suvidha premium , citigold a/c & life insurance. Pure handling of service issues for VIP customer’s & customer’s having net worth in crores. Sales across all product segments Third Party Products, Assets, Cards etc. Handling the responsibility of Back –up supervisor to ensure smooth functioning of the team(10people). Rendering Training & Development to team members for up selling & process changes for credit cards. Advising training needs to the training manager for team member and organizing trainings. Responsible for training new joiness on up selling & processes of premium cards and Bank a/c’s Handling escalated calls for team members for a pacifying resolution & achieving customer satisfaction. Organizing Feedbacks & team hurdles for review of the team performance. Managing smooth relationship between Branch Relationship manager’s & customer’s to avoid any escalations for the organization. Up selling of Codex products i.e Suvidha premium bank accounts & Birla Sun life Insurance. Show less

Vasant Kunj, New Delhi

 First point of contact for the in-house guest & new arrivals Handling reservations and cashier duties Managing cash transactions for day to day expenses of the front office department. Responsible for guest relation management. Escorting & ensuring smooth stay of VIP Clients of the hotel.

Master'S Degree, Digital Marketing

Masters and certification in digital marketing

Master Of Business Administration - Mba, Finance, General

Ba In International Tourism & Hospitality Mgt, Hospitality Management

Higher Secondary, Commerce