Sumit Gupta-B2B Logistics, Crm, Customer Experience
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Sumit Gupta-B2B Logistics, Crm, Customer Experience Email & Phone Number

CRM ILogisticsICustomer Experience I Customer Service I Travel Management I Executive Assistant I Vendor Management at Shiprocket
Location: Gurgaon, Haryana, India 8 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Shiprocket
Role
CRM ILogisticsICustomer Experience I Customer Service I Travel Management I Executive Assistant I Vendor Management
Location
Gurgaon, Haryana, India
Company size
207 employees

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Sumit Gupta-B2B Logistics, Crm, Customer Experience is listed as CRM ILogisticsICustomer Experience I Customer Service I Travel Management I Executive Assistant I Vendor Management at Shiprocket, a company with 207 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Sumit Gupta-B2B Logistics, Crm, Customer Experience.

Sumit Gupta-B2B Logistics, Crm, Customer Experience previously worked as B2B Sales Manager at Shiprocket and HR ADMIN at Oyo. Sumit Gupta-B2B Logistics, Crm, Customer Experience holds Master'S Degree, Digital Marketing from Digital Vidya.

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Email format at Shiprocket

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Shiprocket

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Profile bio

About Sumit Gupta-B2B Logistics, Crm, Customer Experience

I am an experienced Customer relationship management expert having a total work experience of more than 12 years in diverse industries like Hospitality, Banking, Retail and Travel.I pursued my BA in International Tourism and Hospitality Management from IIHM Kolkata and done my Post graduate in MBA(Finance) from EIILM(Sikkim).I am also currently pursuing Masters in Digital Marketing from Delhi School of Internet Marketing(DSIM).I have core expertise in Customer relationship management & Customer Experience supported by Customer retention. grievance, resolution.I also posses skills in Travel management , administration and handling google calendar for Top level Management.Some highlights I can help you with:- Conceptualizing, Designing & handling Customer Loyalty Program.- Organizing and execution of customer promotional campaigns.- Designing and Conceptualizing Promotional offers .- Customer database analytics for customer oriented Promotions & Events.- Managing Domestic & international Hotel , travel arrangements.- On boarding Travel vendors and partnering hotels for Corporate tie ups.- Organizing International business meets and events.I work diligently and endlessly to the best of my capacity to deliver the best possible outcome to my every work assigned. I like to take the ownership in every work I indulge in to ensure a satisfied end result for my employers.

Current workplace

Sumit Gupta-B2B Logistics, Crm, Customer Experience's current company

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Shiprocket
Shiprocket
CRM ILogisticsICustomer Experience I Customer Service I Travel Management I Executive Assistant I Vendor Management
new delhi, delhi, india
Website
shiprocket.in
Employees
207
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8 roles · 11 years

Sumit Gupta-B2B Logistics, Crm, Customer Experience work experience

A career timeline built from the work history available for this profile.

B2B Sales Manager

Current
Shiprocket
Feb 2022 - Present

Hr Admin

Oyo

Gurgaon

Coordinating and arranging training events and facilities with international hotels in Europe & UKLeading external team of travel agent for Visa, air tickets and hotel bookingsOrganizing business meets and events in Europe and UK.Handling employee’s travel and hotel arrangements in Europe, UK & US.On boarding travel Vendors and partnering.

Oct 2019 - Feb 2021

Manager

Dlf Brands Limited

Gurgaon, Haryana, India

Developing the Complete Loyalty Program Strategy in alliance with external crm agency.Conceptualizing & designing Crm Program for Incremental revenue.Organizing Promotional Mall events for Brand launch and customer awareness.Handling High profile Customer Escalations & Grievances over phone & email.Regular Account Review and maintain Program.

Feb 2018 - May 2018

Customer Relationship Management Manager

Blackberrys

Developing & Executing Complete Loyalty Program(Pan India) service procedures, policies & standards.Planning & Execution of customer centric Promotional Events, Brand Launch, Corporate Events.Planning, Strategizing & Execution of Customer Activation events to drive Incremental sales.Strategizing customer acquisition plans with brand partners for.

2015 - 2017 ~2 yrs

Customer Service Manager

Future Lifestyle Fashions Limited

Handling Elite customers and their complaints. Lead & Motivate department staff and maintain positive work environment.Ensure that daily & monthly sales target are communicate each and every staff in department.Maintain open communication channels to the staff and update information about any promotion or scheme.Coaching, developing & mentoring team.

Jun 2013 - 2015

Deputy Manager

Hdfc Bank

Delhi

Relationship Manager -- Preferred BankingThe Accountabilities: Acquisition of new Preferred customers. Advising customers to invest in wealth management Products i.e insurance, mutual finds. Enhancement & deepening of the existing relationships by cross – selling products and services as per the need of the customer. Retention of the customers by.

Aug 2012 - Oct 2012

Senior Executive

Citibank India

Gurgaon, India

The Accountabilities: Managing service & sales issues for credit cards & bank a/c’s. Generating leads of prospect clients for life insurance, credit cards and health insurance products. Cross selling loans on credit card, Personal loans, Home loans & value added products resulting in Up selling. Handling & resolving customer’s grievances through.

Nov 2006 - Aug 2012

Front Office Executive

The Grand Hotel

Vasant Kunj, New Delhi

 First point of contact for the in-house guest & new arrivals Handling reservations and cashier duties Managing cash transactions for day to day expenses of the front office department. Responsible for guest relation management. Escorting & ensuring smooth stay of VIP Clients of the hotel.

Dec 2004 - Oct 2006
Team & coworkers

Colleagues at Shiprocket

Other employees you can reach at shiprocket.in. View company contacts for 207 employees →

NC Neeraj Chaudhary Neeraj Chaudhary Colleague at Shiprocket Delhi, India, India View → MP Madhur Pawar Madhur Pawar Colleague at Shiprocket Delhi, Delhi, India, India View → MK Mandeep Kanwal Mandeep Kanwal Colleague at Shiprocket Gurgaon, Haryana, India, India View → AM Ayush M. Ayush M. Colleague at Shiprocket Noida, Uttar Pradesh, India, India View → KJ Kanak Jain Kanak Jain Colleague at Shiprocket Gurugram, Haryana, India, India View → CS Ca Sarthak Gupta Ca Sarthak Gupta Colleague at Shiprocket New Delhi, Delhi, India, India View → VA Vani Ahuja Vani Ahuja Colleague at Shiprocket Delhi, India, India View → SN Syed Najmul Quadir Syed Najmul Quadir Colleague at Shiprocket New Delhi, Delhi, India, India View → RP Rahul Pareek Rahul Pareek Colleague at Shiprocket Gurgaon, Haryana, India, India View → RR Rakesh R Rakesh R Colleague at Shiprocket Mysuru Taluka, Karnataka, India, India View →
4 education records

Sumit Gupta-B2B Logistics, Crm, Customer Experience education

Master'S Degree, Digital Marketing

Digital Vidya

Masters and certification in digital marketing

Master Of Business Administration - Mba, Finance, General

Eiilm

Ba In International Tourism & Hospitality Mgt, Hospitality Management

International Institute Of Hotel Management , Kolkata
FAQ

Frequently asked questions about Sumit Gupta-B2B Logistics, Crm, Customer Experience

Quick answers generated from the profile data available on this page.

What company does Sumit Gupta-B2B Logistics, Crm, Customer Experience work for?

Sumit Gupta-B2B Logistics, Crm, Customer Experience works for Shiprocket.

What is Sumit Gupta-B2B Logistics, Crm, Customer Experience's role at Shiprocket?

Sumit Gupta-B2B Logistics, Crm, Customer Experience is listed as CRM ILogisticsICustomer Experience I Customer Service I Travel Management I Executive Assistant I Vendor Management at Shiprocket.

Where is Sumit Gupta-B2B Logistics, Crm, Customer Experience based?

Sumit Gupta-B2B Logistics, Crm, Customer Experience is based in Gurgaon, Haryana, India while working with Shiprocket.

What companies has Sumit Gupta-B2B Logistics, Crm, Customer Experience worked for?

Sumit Gupta-B2B Logistics, Crm, Customer Experience has worked for Shiprocket, Oyo, Dlf Brands Limited, Blackberrys, and Future Lifestyle Fashions Limited.

Who are Sumit Gupta-B2B Logistics, Crm, Customer Experience's colleagues at Shiprocket?

Sumit Gupta-B2B Logistics, Crm, Customer Experience's colleagues at Shiprocket include Neeraj Chaudhary, Madhur Pawar, Mandeep Kanwal, Ayush M., and Kanak Jain.

How can I contact Sumit Gupta-B2B Logistics, Crm, Customer Experience?

You can use AeroLeads to view verified contact signals for Sumit Gupta-B2B Logistics, Crm, Customer Experience at Shiprocket, including work email, phone, and LinkedIn data when available.

What schools did Sumit Gupta-B2B Logistics, Crm, Customer Experience attend?

Sumit Gupta-B2B Logistics, Crm, Customer Experience holds Master'S Degree, Digital Marketing from Digital Vidya.

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