• Responsible for managing, supporting, and servicing the OEM and Leasing Business of the company (Pan India)• Retain accounts through the development of strong relationships with key decision makers and users within an organization.• Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.• Field account and product related direct calls from clients, as well as transferred calls from the Customer Care team for issues and requests that require Strategic Account Manager involvement.• Conduct strategic account reviews regularly to review service needs and usage trends.• Deal with any dispute related to billing with strategic customers upon request.

Responsible for managing all the functions of a City through a diversified team of Sales, Services and Photographer Implementing SOPs to establish and scale business Help define seller base and industry verticals Lead the team to acquire sellers with desired selection and establish long term partnerships Recruitment of new Associates / Executives as per the situation Analyze data to help sellers become successful in Amazon Interface with internal teams to identify seller integration needs and deploy resources to lift seller capabilities Representing the city on a week to week basis to the top management

Managing Amazon.in Small and Medium Business Accelerator Channel – Onboarding, Training and Development and Establishing new City as per Amazon.in expansion plans• Developing new City – Pune (Expanding seller base and Guiding new employees)• Developing a new channel – SMB Accelerator / Feet on Street • Increase the current seller base and selection/offering available online on Amazon.in• Working as a Small and Medium Business Accelerator o Providing Consulting Support to SMB o Meeting, Pitching and Onboarding SMB and other retailers on Amazon platform o Working closely and hand holding in understanding the online market o First point of contact for resolving difficulties and grievance redressal o Onboard, Train and Develop these seller to sell online

Handling BTL activities of clients related to Digital Media (Short Messaging Service Marketing, Performance Marketing and Email Marketing)Vendor Relationship Management +Manage all vendor activities and communication.+Identify issues faced by vendors and initiated corrective actions.+Monitor vendor performance and ensured compliance to Service Level Standards.+Facilitate in obtaining more vendors in processes. +Develop standards for various new vendors. +Analyze vendor performance and developed corrective actions when required. +Coordinate with vendor partners and company and resolved all delivery issues. Prepare approvals, Media Plan details and Budget WorksheetsAnswering Sales Queries, suggesting pitches and work flowsComplete Campaign management+Assessing Campaign Sustainability+Maintain all campaign related documents+Campaign Designing and Scheduling+Estimating No. of exposures+Keeping track of the expenses and revenue +Campaign AnalysisExecution of campaigns in a cost effective manner and also ensuring all deliverable.Ensure timely launch of the campaigns and monitoringPrepare quality analysis reportsMajor Clients : World Vision, Citi Bank, Club Mahindra, Max Bupa, Aditya Birla, Panoramic Group, Dr. Batra’s, HDFC Bank and HDFC Life, I-Bhejo etc.

Worked closely with Individual Agents, DSA / DMA.Recruit, Train and Develop.Developing various campaigns for these agents to motivate them.First point of contact for resolving difficulties and grievance redressal of the agents. Solely responsible for recruitment of Agencies in Ludhiana.Managing a team of more than 25 agentsGenerating revenue of more than 20 lacs in a month