Customer obsessed - I’m passionate about bringing a sense of order and oodles of creativity to 21st century customer chaos balanced with commercial savvy. 25+ years experience encompassing client and agency side challenges in diverse business contexts. A proven innovator, change agent and team player able to collaboratively deliver a brand's vision.Recent experience for global multi billion high street Retailer delivering large programmes across MarTech, Category Management and Supply Chain. An experienced Programme and Projects Leader delivering to time and budget within Waterfall or Agile environments and have also operated under Prince2 frameworks. Regardless of modus operandi I have a track record of getting things done either directly or indirectly via well motivated teams. Also happy to participate in industry panels or carry out speaking engagements on customer experience led innovations. Subject Matter Expert (SME) - Everything You Wanted to Know About CX But Were Afraid to AskSpecialisms:Customer Experience Strategy and Delivery: CX infrastructure - CRM; Data; Digital; Channel & Tech Bid Management & Advisory Support including writing, reviewing, specifying and vendor assessment.Digital transformation - Digital Service Channel Shift Cross-Channel Multi-Device Integrated Experience Procurement - Agency services, Contact Centres, AI, Self-Service, Data Warehousing, Digital services Return on Investment - Business Case Development, EconometricsProduct Recalls Change ManagementSectors RetailTransport & TravelLeisure & HospitalityTechnology Media TelecomsAutomotivePremium / luxury brand experience: Audi, Porsche, ImageM, Amex