Murano is the industry matchmaker, connecting funds and investors. Established in 2011, our team collectively works to understand what fund allocators need, generating quality matches. We work with 120+ managers, encompassing the entire spectrum of asset classes, and we’re in regular contact with thousands of investors globally. We believe the sales process should stay in house with the manager. Our service is not an automated algorithm, we operate on the foundation of relationships.

Director of Sales and Business Development and first sales hire for a newly launched private aviation brandResponsibilities include• Growing the Managed aircraft fleet, charters sales, and joint ownership programs• Setting Go to Market strategy for all ENG Aviation products• Setting annual, quarterly and long term growth goals• Effectively designing personal structure and hiring team to execute on growth goals.

OEM Sales ResponsibilitiesResponsible for driving Maintenance training relationships with OEM Aircraft manufacturers while overseeing a total staff of 5 employees.Drove both training revenue as well as business development opportunities for new trainingPrimary POC for all OEM Maintenance trainingMaintenance SME on OEM RFPsLeader on OEM PursuitsConsistently drove revenue and renewals with new capture strategy while increasing CAE’s maintenance training footprint. Drove significant increase in capture of Entitlement revenue by instituting new sales process. Marketing, Strategy, and Governance Oversees Sales Analysis and Strategy for the Maintenance training organization while overseeing the Sales Analysis and Marketing teamsOversees Sales Strategy development for Maintenance TrainingInstituted New Sales Governance ProcessLead integration of M&A acquisition into CAE’s processActed as SME for new salesforce development Created and managed first direct marketing team for Maintenance training

Lead, Recruited, and managed a team of Client Account Owners and Sales Receptionists to drive revenue and schedule state of the art aviation training for a variety of clients.Sales ReorganizationLed full reorganization of Client Account Owner and scheduled teams includingLeading internal focus groups to develop new structureGained internal buy in for new structure across company and departmentsInitiated change management process for both Sales department and collaborating departmentsDeveloped new processes and SOPs for all positionsEvaluated compensation structure for all positionsRevenue and Retention GoalsChampion and ensure team of CAOs meets team quota and win incentives on timeEnsure that CAOs are meeting Retention KPIs and executing sales processFollow up on sales documentation and retention pipelineHighlight high risk programs and develop execution plans to recover them and build revenue moving forwardCollaborates with other CAMs and Sales Leader to design revenue and retention strategiesCustomer SatisfactionMonitor, manage, and train employees to properly schedule trainingEnsure all applicable 142 regulations and CAE guidelines are being followedTrain CAOs to act as a point of contact between Training Managers, Clients, and Instructor Pilots LeadershipRecruit, hire, and train CAOs with a high degree of independenceProvide consistent performance feedback to spur individual growthProvide coaching on topics such as time management and client communicationDiscover and work to solve employee roadblocksDrive positive change after dramatic reorganization Communications and Stakeholder ManagementProactively maintaining and growing relationships with Regional Sales Managers, Training Managers, and other CAE departments for smooth execution of customer reservations, on boarding of customers, understanding of staffing load levels and aligning booking efforts

As part of one of the premier providers of private aviation, I work to provide a bespoke travel experience that exceeds the expectations of the world’s most discerning customers. Even though I am one of the least tenured employees within the department, I was promoted to the Team Lead position based off my extensive product knowledge and ability to handle our most demanding clients. While managing my own assigned client list, I also supervise and act as a resource for the Account Management team, helping them through difficult situations and providing a first layer of management guidance.Leadership Responsibilities- Acts as an internal escalation point and resource for Account Managers - Acts as a subject matter expert for other Account Managers - Provides guidance on how to communicate with both clients and internal teams- Manages daily workflow and supports other Account Managers - Steps in to provide needed assistance or redistributes work to other Account Managers- Point of contact for other departments to bring client concerns or feedback- Manages and tracks disservices - Ensures proper follow up and resolution is achieved - Trains and directs new hires- Researches trends and concerns for management teamAccount Management- Fulfils all of the responsibilities of a Flexjet Account Manager- Builds and maintains trust based relationships with CEOs, Administrative Assistants, and independent Ultra High Net Worth Individuals- Accurately books flights, ground transportation, and catering- Researches, resolves, and works to prevent any negative owner experience- Analyzes Contract usage to locate new revenue opportunities

As a Flexjet Account Manager, I build and maintained long term relationships with some of the most discerning and influential clients in the country - including CEOs, business owners, and major board members. Eventually, my product knowledge and relationship skills led to me being asked to take a Team Lead role within the department.Relationship Management- Built and maintained trust based relationships with CEOs, Administrative Assistants, and independent Ultra High Net Worth Individuals- Approached every interaction with a customer first, retention based approach- Worked to anticipate, instead of react to Owner needs- Acted as a trusted adviser and subject matter expert for all of their Private Aviation needsClient Experience - Accurately booked flights, ground transportation, and catering- Onboards and continually educates clients and associated staff about Flexjet products- Collaborated with flight crew to provide a bespoke experience on each and every flight- Processed, reviewed, and invoiced Aircraft Owner’s monthly statements- Collected on Past Due BalancesDispute Resolution- Researched, resolved, and worked to prevent any negative owner experience- Consistently resolved concerns without client escalating to management- Documented all client concerns- Proactively communicated and worked to resolve any day of concerns with flightsSales and Revenue Growth- Analyzed Contract usage to locate new revenue opportunities- Sold bolt on availability to overutilized contracts- Collaborated with sales team to transition clients into new contracts and reevaluate inefficiently used contracts.

What started as a part time job, led to a year extensive professional development. My time here was a crash course in handling customers as well as managing professional and personal relationships in the workplace. I learned how to manage vendor relations, communicate with a team from over 10 countries spanning ages 18-70, and how to manage face to face interaction with a variety of clients. The skills I learned here have carried over both to my current role and my life in general. Supervised 60+ direct reportsManaged Cashiers, Customer Service Desk, and Bookkeeping office with an emphasis on customer service and experienceProvided positive and negative feedback to employees in a manner consistent with HR policy Resolved interpersonal disputes between employees from a wide range of ages and geographic backgroundsCreated SOPs for and trained Customer Service Desk EmployeesManaged Day to Day OperationsDirected the actions of up to 35 employees at a timeEnsured customer’s experience was efficient and enjoyableAddressed customer concerns with a focus on customer retentionProvided solutions for escalated situations from customer service deskCoordinated responses between departmentsWrote weekly schedule for 1600-2000 labor hours based on sales projections Met the needs of the business while overseeing a 15% reduction in laborCreated and delivered weekly report outlining scheduling concerns Reduced wrap and supply expenditures by >10%Brought department under budgetCreated Excel spreadsheets for Management team to reference for purchasing decisions