Josh Rivera Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

Lead a team of strategic account managers responsible for the revenue growth and retention for an assigned territory.

Tampa, Florida, United States

• Directly manage a team of 8-12 CSMs with responsibility for driving KPIs of Retention, Churn reduction,Net Account Revenue, NPS, and Customer Health • Weekly 1:1 sessions with CSMs to coach on CSM best practices and nurture professional development• Personally manage customer escalations based on revenue impact and executive level attention• Monitored the business health of the territory by leveraging Salesforce, Gainsight, Power BI, and Tableau• Created accountability through rigorous, and supportive, performance management

Tampa, Florida, United States

• Small Medium Business, Customer Success• Managed 1,000+ accounts that were designated “at risk” for churn to leave the business• Served as Acting Supervisor from May 2021 to October 2021, leading teams of 10-12 CSMs dependingon the business needs; Responsibilities included: CSM development, time-keeping, staffing• 2020 & 2021 Performance based rating of Leading, designated to the top 10% of CSMs • Handled escalated customer inquiries and built success plans tailored to the Customer

Tampa/St. Petersburg, Florida Area

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Verizon Connect is a leading SaaS leader in the world of Telematics. Responsibilities:- Drive the value of our solution and clearly outline ROI based on the client’s objectives.- Grow revenue from existing account base within assigned territory by building strong relationships with clients.- Protect and defend annual revenue, customer base, and subscriptions within defined territory.- Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.- Keep accurate, detailed records of all sales activity in CRM (Salesforce.com) and Gainsight. - Responsible for managing the overall account relationship. - Works with clients on contract renewals, unit add-ons, additional features and escalated Customer Care issues.

Tampa/St. Petersburg, Florida Area

TARGIT BI delivers actionable insights via user friendly dashboards that focus on Heavy Equipment best practices. TARGIT integrates with industry standard ERP/CRM systems to provide data from all departments, such as Sales, Rentals, Parts, and Finance in order to instantly produce pertinent KPIs in our easy to read analysis, dashboards, and reports.

Miami, Florida

The Public Housing division at Emphasys software is responsible for maintaining and delivering Enterprise software systems (Emphasys Elite) to the Affordable Housing community. Primary clients are HUD regulated Housing Authorities who oversee HUD's Housing Choice Voucher and Public Housing programs.Our software encompasses the following general areas of business in the Public Housing vertical:- Accounting & Finance - Property Management- Waiting List - Maintenance and Inspections- Payroll/HRResponsibilities:- Maintain sales pipeline from lead generation through contract closure for both New and Current Clients- Nurture and Cultivate leads in a sales territory that includes the entire United States- Conduct Face-to-Face client meetings and onsite Software Demonstrations - Conduct Remote Software Demonstrations- Represent the company at various trade shows and conferences either as a presenter or exhibitor- Analyze business processes and workflows then recommend a software solution- Client manage current clients and ensure accounts are up to date with latest product knowledge- Respond to Request For Proposals (RFPs)- Strong working relationship with Marketing to ensure sales/marketing objectives are alignedJob Roles: Business Development, Strategic Sales, Account Management, Client Management, Brand Ambassador

Created databases for customer and brand management. Observed compliance procedures for importing Wine & Spirits domestically and internationally. Conducted market research for the company's social media platforms and utilized Search Engine Optimization.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Alpha Kappa Psi, American Marketing Association, Alternative Breaks

Bachelor Of Business Administration (Bba), International Business