Establishing and monitoring daily and weekly process controls to meet departmental quality and effectiveness metrics, evaluating, implementing and continually assessing and optimizing a team structure, business processes and policy and procedures to ensure the efficiency and effectiveness of the posting process which includes and is not limited to recruitment of therapists, hiring and other personnel actions as well as setting the guidelines for hiring profiles as well as communication regarding COBRA, HIPPA, ADA, FMLA, 401K, STD/LTD and FSA. Acting as a cross-functional leader to address issues, propose solutions and advance projects. Developing and maintaining a department-specific training program, including training materials designed to deliver consistent and high quality work product. Designing and implementing a quality program to certify, monitor and coach employees. Ensuring quality and productivity goals are met and that the department is consistently and proactively improving workflows and processes.