Cutler Olson Email & Phone Number

Carrollton, Texas, United States

• Update, add and delete nodes, applications and services from Orion
• Create and update tickets for all service issues related to hardware, applications and network outages
• Complete daily reports of current company statistics and outages for business partners and management
• Manage telephone bridges and virtual meetings of multi-departmental resources to resolve outages
• Oversee and direct recovery efforts after weekly maintenance to ensure all services are back to normal standards
• Create and maintain procedures for training and reference purposes

Albuquerque, New Mexico

• Assist customers with billing and account concerns
• Provide technical support for device issues
• Promote upgrades, phone plans, features and special offers

• Attach serial tags and confirm inventory of workstations for public schools
• Install workstations in designated locations and confirm they operate correctly and have connectivity with the school network

Afghanistan

• Responsible for maintaining functional operation of encryption devices
• Perform and coordinate the configuration, operation and restoration of circuits and links
• Analyze the performance of the equipment and identify problems inside the Technical Control Facility to maintain high availability
• Troubleshoot and resolve issues with telecommunication transmission equipment including Promina consoles (400/800), fiber optic modems and wide band radio equipment

MCAS Miramar

• Encrypted data for secure transmission
• Responsible for the safe handling, usage and storage of encryption devices
• Troubleshoot service quality and degradation issues to insure secure data transmission
• Provide technical expertise on communications equipment for operational success during exercises
• Lead and instruct junior Marines how to troubleshoot any issues that arise during operations