Chad Van Every Email & Phone Number

San Jose, CA, US

• Led daily operations for specialty and emergency veterinary facilities at multiple locations, ensuring seamless service delivery and operational efficiency.
• Oversaw regional budget planning and financial performance, including cost control and revenue growth, to maintain high profitability and financial targets.
• Supported the VP of HR in building strong hospital management teams and worked with Veritas leaders and Medical Directors to enhance inter-hospital relationships and drive a culture of collaboration.
• Ensured 100% compliance with industry standards and regulatory requirements, maintaining high standards of clinical operations across all facilities.Key Achievements
• Directed 6 veterinary hospitals across the West Region, achieving $150 million in annual revenue and a 25% profit margin.
• Drove operational efficiencies and process improvements, resulting in a 21% revenue and a 30% rise in profitability for 2023, with a projected 18% revenue and 25% profitability growth for 2024.

Campbell, CA

• Streamlined operations at the veterinary facilities to align with strategic goals, ensuring high-quality patient care and optimal operational performance.
• Implemented strategic initiatives and regulatory policies to boost efficiency, enhance patient outcomes, and drive clinic performance and profitability.
• Formulated and executed plans for recruiting, training, and developing staff, fostering a collaborative environment, and supporting professional growth.Key Achievements
• Proficiently managed a network of 7 advanced veterinary centers, handling a $130 million revenue portfolio and achieving a 21% EBITDA margin.
• Introduced an assistant manager role, resulting in 3 promotions to director and 5 to assistant manager.
• In 2021-2022, facilitated the acquisition and successful integration of 5 veterinary hospitals, boosting operational synergy and enhancing network capabilities.

Brisbane, CA

• Coordinated with cross-functional teams to align site operations with broader company objectives, optimizing resource allocation and project execution.
• Implemented data-driven approaches to enhance customer satisfaction, including process enhancements and innovative solutions to improve service delivery.
• Monitored key performance metrics to identify trends and areas for improvement, driving continuous improvement efforts and succession planning.Key Achievements
• Developed 1,000+ associates in early 18 months, elevating 6 to Assistant Manager positions and 3 Area Managers to Operations Managers.
• Opened Amazon Fresh’s 1st San Francisco center, becoming the 2nd highest-volume food facility, and from Jan (2018) to Nov (2018), reduced the 13.5% Imperfect Order Rate to 8%.
• In Jan 2019, created a Food Expiration Audit that was introduced to the entire network to enhance safety and inventory control.

San Jose, CA

• Empowered store managers through leadership development, creating a unified team to enhance the performance of struggling stores and customer satisfaction district-wide.
• Directed job fairs and other district-level projects to improve productivity, maximize resource allocation, and ensure compliance with company policies and industry standards.
• Utilized data and market insights to discover growth opportunities, design informed strategies to increase sales, refine processes, and reduce the risk of future turnover.Key Achievements
• Fostered a customer-focused culture, driving the region’s top customer satisfaction scores for 8 consecutive months.
• Developed a standardization of the hiring process to streamline applicants into the stores
• Achieved financial performance for both revenue (7% over plan) and EBITDA (9% over plan) in those 2 years

San Jose, CA

• Exceeded profit targets for FYEs 2013-2015, achieving 220%, 170%, and 130% of goals, respectively.
• Achieved top 5% inventory results (-0.22% and -0.45%) and a 34-month violation-free food safety audit record with strict food safety practices.
• In 2013-2014, successfully inaugurated NHM stores in San Jose, leading a competent workforce and trained and promoted 17 Store Managers within Walmart.
• From 2004 to 2015, acted as the company’s media spokesperson in the Bay Area.
• Secured key local partnerships, driving successful expansion into San Jose after over 10 years of challenges.

San Jose, CA

• Managed $125 million in in-store operations, exceeding sales and revenue targets for 6 years, reaching 112% of sales and 140% of profit budgets in 2011 and cutting inventory loss from $1.4M to $450K.
• In 2011-2012, mentored, developed and promoted 8 managers
• In 2011, Walmart introduced Walmart ToGo, a grocery delivery service that would eventually become their online grocery delivery service we know today. After its successful launch, assisted with introduvint the service.

Gilroy, CA

• Onboarded and trained 610 hourly associates for the 2005 Supercenter transition.

Greater Los Angeles Area

• Optimized sales across ten stores, oversaw 20+ locations across the region, led 4 store openings and 12 remodels and training, and upgraded 15 trainees to management positions.

• Spearheaded a team of 40 associates, leading to 2 managers advancing to higher positions within 1 year, and achieved 1st rankings in profit, comparable sales, and evaluation among 150 stores in the region.

• Revived a store with 5 years of lost profit, achieving record-breaking earnings in the 1st year through a focus on sales growth, customer satisfaction and staff retention.

Bs In Business Administration, Finance

Activities and Societies: Intramural Soccer

Associate Degree, General Business