Charles Augustine Email & Phone Number

Fort Lauderdale, Florida, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

• Globally responsible for development of Service Now's Partner practices and solutions for NOW Platform, the IT Asset Management and NOW Intelligence product lines.
• Development of Partners ServiceNow delivery practices for Platform & ITAM
• Develop sufficient delivery skills capacity for ITAM & Platform across the globe
• Build self-sustaining Partner practices that will become the foundation of our growth
• Provide governance, and oversight of all enablement engagements involved with
• Innovate to continually accelerate the time to market by enabling our partners with solution knowledge, delivery training, and delivery best practice.

Miami/Fort Lauderdale Area

Provide advise to customers on best practices & long term business strategy, define and articulate strategic program goals across the enterprise.- Provide program oversight through capability life cycle planning, including assistance in development of program initiatives, success criteria and risk mitigation.-Guide customers on best practices for continual.

Florida

Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction.- all aspects of project and solution delivery-Manage all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports-Identify opportunities to provide.

As a Program Manager, I manage a number of projects concurrently depending upon project scope & schedule across the US, responsible for sales support,, resource deployment and overall engagement management.▫ Orchestrate numerous, nationwide enterprise implementations of VMware’s virtualization software for Fortune 500 clients.▫ Collaborate and direct.

• Managed multiple professional services engagements, evaluating customer business issues, and pro-posing Solutions with regard to Capacity Planning, Backup Implementations, Disaster Planning, and Data Storage Expansions.
• Provided strategic IT and management consulting services in the areas of Enterprise backup and Dis-aster Recovery, Enterprise Storage Networks, and overall storage management.
• Apply ITIL principles to evaluate and assist clients with their enterprise SAN management.
• Assist the sales teams with both technical and business expertise with regard to scoping out engagements and presenting solutions to fortune 100 clients.
• Offered program management expertise to multiple projects across the US.

• As a Senior Project Manager for StorageTek Corporation
• Provided management consulting within the enterprise storage environment for the STK professional services organization.
• Presented to middle and upper management the business solution being proposed to support their business needs.
• Planning and Management of successful data migration, business continuance and disaster re-covery projects involving a wide variety of hosts, environments, configurations and locations.
• Managed a storage assessment with a business impact analysis and DR plan along with operational and technical recommendations with an ITIL service management focus within their enterprise SAN for a major health care.
• Lead a team of consultants to asses the backup and recovery environment of a major financial firm, providing recommendations for process improvements and design of an ILM solution

• ▫ Managed professional services engagements, evaluating customer business issues, identifying information and Integration Management requirements, and proposing corresponding Backup Solution Designs, Capacity Planning.

As a Project Manager, I was responsible for the successful conclusion of projects assigned to me on a timely basis within the constraints of the scope of the proposal. These included Sales support, technical architecture, statement of works; Project plans and overall project management.

As IT Manager, was responsible for both the LAN and WAN spanning five different locations connected via Frame Relay circuits. I was responsible for Vendor management, design and setup of a brand new office facility Cat 5 cabling, a fiber backbone and 100-MB to the desktop. In the process of re- designing the network, setup a new state of the art Data.

Master'S Cert, It - Project Management

M.S., Computer Engineering

B.S., Electronics & Comm Engineering

B.S, Computer Science