Charles Augustine Email & Phone Number

Fort Lauderdale, Florida, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Globally responsible for development of Service Now's Partner practices and solutions for NOW Platform, the IT Asset Management and NOW Intelligence product lines.• Development of Partners ServiceNow delivery practices for Platform & ITAM• Develop sufficient delivery skills capacity for ITAM & Platform across the globe• Build self-sustaining Partner practices that will become the foundation of our growth • Provide governance, and oversight of all enablement engagements involved with• Innovate to continually accelerate the time to market by enabling our partners with solution knowledge, delivery training, and delivery best practice. • executes against global partner strategies for each product offering on behalf of their internal business unit and sales stakeholder

Miami/Fort Lauderdale Area

Provide advise to customers on best practices & long term business strategy, define and articulate strategic program goals across the enterprise.- Provide program oversight through capability life cycle planning, including assistance in development of program initiatives, success criteria and risk mitigation.-Guide customers on best practices for continual service improvement-Advise customers to establish effective business organizational structures along with effective governance programs that is aligned to overall company strategy.

Florida

Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction.- all aspects of project and solution delivery-Manage all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports-Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account team to progressServiceNow Is Hiring!ServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers. ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are aggressively hiring in all areas of the business in nearly every state, province, and country around the globe. The opportunity is NOW; connect with me to learn more or check out www.servicenow.com

As a Program Manager, I manage a number of projects concurrently depending upon project scope & schedule across the US, responsible for sales support, , resource deployment and overall engagement management.▫ Orchestrate numerous, nationwide enterprise implementations of VMware’s virtualization software for Fortune 500 clients.▫ Collaborate and direct cross-functional teams and external partners to facilitate on-time project completion.▫ Ensure adherence to project timelines, budgets, deliverables; planning, scheduling, milestone reviews and client updates.▫ Guarantee quality and time management processes are observed to by all team members; change controls and time card submissions.▫ Meet with client teams to gather requirements, set goals and develop realistic timeline expectations.▫ Instrumental in documenting VMware development and deployment best practices.▫ Recognized as a subject matter expert (SME) in best practices and customer queries.

• Managed multiple professional services engagements, evaluating customer business issues, and pro-posing Solutions with regard to Capacity Planning, Backup Implementations, Disaster Planning, and Data Storage Expansions.•Provided strategic IT and management consulting services in the areas of Enterprise backup and Dis-aster Recovery, Enterprise Storage Networks, and overall storage management.•Apply ITIL principles to evaluate and assist clients with their enterprise SAN management.•Assist the sales teams with both technical and business expertise with regard to scoping out engagements and presenting solutions to fortune 100 clients.•Offered program management expertise to multiple projects across the US.

As a Senior Project Manager for StorageTek Corporation • Provided management consulting within the enterprise storage environment for the STK professional services organization.•Presented to middle and upper management the business solution being proposed to support their business needs.• Planning and Management of successful data migration, business continuance and disaster re-covery projects involving a wide variety of hosts, environments, configurations and locations.• Managed a storage assessment with a business impact analysis and DR plan along with operational and technical recommendations with an ITIL service management focus within their enterprise SAN for a major health care firm.•Lead a team of consultants to asses the backup and recovery environment of a major financial firm, providing recommendations for process improvements and design of an ILM solution

•▫ Managed professional services engagements, evaluating customer business issues, identifying information and Integration Management requirements, and proposing corresponding Backup Solution Designs, Capacity Planning, Backup Implementations, Disaster Planning, and Data Storage Expansions for a global Hardware Development company.▫ Provided strategic consulting services in the areas of Enterprise backup and Disaster Recovery, Enterprise Storage Networks, and overall storage management.▫ Managed all project related issues using Documentation and Meeting Facilitation skills, including a statement of work, project plans, client meetings, and status updates.▫ Directed a team of consultants, installing the EDM backup product for global Insurance Company.▫ Assisted the client with Disaster Recovery planning in the case of failure of their primary Data Center.▫ Monitored all project related issues, including the statement of work, project plans, client meetings, and status updates.

As a Project Manager, I was responsible for the successful conclusion of projects assigned to me on a timely basis within the constraints of the scope of the proposal. These included Sales support, technical architecture, statement of works; Project plans and overall project management.

As IT Manager, was responsible for both the LAN and WAN spanning five different locations connected via Frame Relay circuits. I was responsible for Vendor management, design and setup of a brand new office facility Cat 5 cabling, a fiber backbone and 100-MB to the desktop. In the process of re- designing the network, setup a new state of the art Data Center integrated with Data, Voice as well as HVAC and security system.Wide Area Network Installation & Management:Responsible for design, configuration and installation of a five-facility frame relay wide area network. Vendor Management.Datacenter & Infrastructure Installation:Responsible for design and coordination with data communications wiring vendor to develop a datacenter for the Corporation. .

Master'S Cert, It - Project Management

M.S., Computer Engineering

B.S., Electronics & Comm Engineering

B.S, Computer Science