Christopher Guzmán Email & Phone Number

Wilmington, NC, US

Wilmington, North Carolina, United States

• Led the development of global enablement programs that drove 77% ARR expansion and improved CS retention rates by leveraging sales strategies, enabling seamless collaboration between pre- and post-sales teams to meet.
• Accelerated enablement program development timelines by 83% through Agile frameworks and data-driven prioritization, enabling the rapid scaling of sales upselling, equipping teams with competitive insights, and.
• Developed feedback-driven training programs that accelerated onboarding by 75% and boosted partner and customer satisfaction by 26%, significantly improving Fortune-10 global customer engagement.
• Boosted technical training attendance 3x and engagement by 37% by developing new and improved application development training courses for our global employees, partners, and enterprise Fortune 10+ customers (USA.
• Managed direct reports, fostering a culture of continuous learning, professional development, and personal success by providing onboarding, technical training, performance management, weekly team and 1:1 meetings, and.
• Directly contributed to hiring decisions in growing our team to 30+ members, from VPs and Directors to direct reports and junior staff, by implementing strategies to foster team growth, skill development, and alignment.

New York City Metropolitan Area

• Designed and implemented scalable onboarding programs for our global teams, decreasing new hire timelines by 75%.
• Improved B2B customer satisfaction by +26% through new feedback surveys, tailored workshops, and certification programs.
• Analyzed customer account metrics, including churn rates, engagement levels, and training adoption KPIs, to design and deliver tailored training sessions ranging from 1- to 4-hour workshops, 2-day intensive sessions.
• Generated $200k ARR via AI-driven marketing initiatives and personalized outreach channels in non-revenue producing teams.
• Eliminated a 3-month company-wide procurement backlog via digital change management by building internal SaaS tools.
• Contributed directly to the hiring, onboarding, and nearly 5x scaling of our remote enablement team up to 38 members in just the first 2 years—including VPs, Directors, junior staff, and interns as a founding member of.

New York, United States

• Pioneered an ERG supporting people with disabilities, growing membership to 150+ employees worldwide with executive stakeholder engagement and sponsorship, $25,000/yr budget, and $12,000/yr stipend for five paid.
• Delivered 140+ platform accessibility updates by publishing an Accessibility Handbook expanding the platform's UX and UI.
• Collaborated with executives and senior leadership team to engage them in supporting Diversity, Equity & Inclusion (DEI) initiatives—sharing monthly updates on wins, challenges, and business impact.
• Improved accessibility of SaaS platform in coordination with our Executive Sponsors and Platform/Engineering teams, via permanent annual accessibility audits.
• Organized 3+ internal awareness events per quarter with external speakers (including the Commissioner of the NYC Mayor’s Office for People with Disabilities) to audiences of hundreds of employees and executives.
• Contributed to the publication of Unqork’s first Creator Accessibility Rulebook and accessibility authoring training sessions added to our onboarding enablement programs and internal best practices.

420 9th Avenue, New York, NY 10001

• Increased sales metrics and revenue growth by up to 65% for individuals on a team of 40+ professionals by creating a new sales training program that refined sales techniques, improved customer success, and closed more.
• Improved professional sales closures further by 23% with the creation of an external customer enablement program and construction of a customer education retail space. Matching knowledgeable sales associates with.
• Enhanced global customer experience and loyalty by managing post-sales training programs delivered in-person and virtually.
• Empowered technical sales teams with personalized skills and knowledge to effectively engage customers, address their unique and complex needs, and deliver successful outcomes for the organization.
• Led multiple internal sales training initiatives to upskill new and veteran employees—ensuring technical sales teams are equipped with the skills and knowledge needed to efficiently engage with customers and drive.
• Provided exceptional customer service and customized sales solutions to 80,000+ customers.

420 9th Avenue, New York, NY 10001

• Achieved top 1% sales rank by leveraging international client relationships, redesigning SOPs, and risk management strategies.
• Delivered scalable onboarding and enablement programs to improve sales techniques, including large-scale technical seminars for 1,000+ attendees, while driving internal training initiatives that elevated.
• Top-performing technical sales specialist, trainer, and founding member of a new sales improvement initiative. Repeatedly recognized as employee of the month and a go-to resource for managers, colleagues, and customers.
• Ranked as a trusted sales specialist and project manager, leading strategic initiatives and managing special cases, including high-priority or at-risk customers.
• Engaged with tens of thousands of individual customers and stakeholders over the years to assess their unique needs, test my product and industry knowledge, and deliver tailored technical solutions that drove sales and.
• Developed deep and expansive product knowledge via weekly trainings from industry leaders and organizations.

440 9th Avenue New York, NY 10001

Authored blog posts averaging 30,000+ views per day on product announcements, tech guides and video descriptions for a multi-billion dollar business. Developed technical and creative content to aid customer’s knowledge and experience on the B&H website. Authored announcements, guides and Event Space video descriptions seen by our worldwide customer base.

Google ChromeZone: Samsung Experience In The Shops At Columbus Circle, NYC

• Promoted during onboarding from Product Specialist to Sales Manager of 14 direct-reports, by Google Management & HR.
• Managed a sales team of direct reports through strategic project management, sales techniques, product inventory, technical expertise, scheduling store coverage, and exceeding organizational objectives and goals.
• Successfully launched Google’s Chromebook lending program by driving the adoption of the Google Suite of products and providing customized, customer-driven learning experiences, demonstrations, and hardware loans.

Rochester, New York Area

Proposed and taught a public school program for disadvantaged city students in collaboration with the school board, counseling and art departments to foster students' creativity and technical skills.

Fairport, NY

Achieved a 99.2% reduction in arbitration time, by eliminating a 6-month processing delay, to work 125x faster in real-time. Rescuing both federal projects from losing their contracts, funding, and employees.Converted to a paperless system by digitizing 1,000,000+ legal documents per month, while implementing new and improved shipping procedures to reduce.

Greece, NY

Top-selling associate outperforming corporate sales goals daily. Trained staff through increased product knowledge and adaptable sales techniques. Increased revenue and brand strength by providing a remarkable customer experience.

Hilton, NY

Established reputation as leader in extensive produce inventories, including regularly stocked hard-to-find items. Managed staff of five in sales, food preparation, merchandising, promotions, and cash management.

Bachelor Of Science, Education And Literature

Activities and Societies: Rochester area Nature Photography Meet-up group, Camera Rochester, NYFalls

Education And Literature

Associate Of Science, Liberal Arts And Education