Melissa Yannitell Email & Phone Number

Melbourne, Florida, United States

Eglin Air Force Base, Florida, United States

Core FocusLeads Tier 1 systems support at Eglin Air Force serving 2000+ users across multiple military systems and classified networks worldwide.Highlight of Contributions-Troubleshoot and triage software, hardware, and network issues. * Resolved 4K tickets * Leverage technical expertise to determine root cause of connectivity issues.-Partner with internal IT teams in issue resolution, ticket management, and prioritization.

Camp Atterbury, Indiana, United States

Led delivery technical projects and directed Army, Army National Guard, and Signal Corps teams in operating, managing, and maintaining the Army's IT and communications networks; oversaw team of 7. Highlight of Contributions- Spearheaded domain migrations and delivered technical support. *Supported data communication devices and systems in lifecycle IT management-Elevated teams' readiness for operation and management of communication networks and systems *Trained on maximizing uptime, security, and accessibility-Seamlessly orchestrated transition to remote work during Covid pandemic * First-time geographical dispersion of personnel * Developed and executed project plan, ensuring implementation of security requirements

Fort Drum, New York, United States

Core FocusLed planning, implementation and maintenance of security protocols for communication and logistical information systems (LIS), tactical networks, and combat information systems for SASMO. Managed team of 11, ensuring the operational readiness of 1000+ tactical communication devices impacting over 20K soldiers. Highlight of Contributions-Directed project planning for software upgrades, equipment installation, and network administration- Achieved 99% uptime for all systems and satellite communications networks * Maintained and monitored operational systems and equipment * Generated system health reporting & analyzed performance data-Increased operational readiness to 97% * Replaced $300K in outdated hardware and completed lifecycle updates- Strengthened tactical skillset of logistics IS team, fostering confidence of impacted soldiers * Piloted new capabilities enabling faster on-site resolution of IT issues- Improved the availability and readiness of the communication network * Included handheld devices, satellites, and routers * Met the Army's quality and compliance standards- Developed capacity plans * Established and meet short and long term software and system requirements * Partnered with stakeholders and cross-functional teams- Supported teams throughout the software development lifecycle * Guided business continuity and performance * Optimized, maintained, and managed communication networks.

Fort Lewis, Washington, United States

Core FocusLed network communications, technical support, and operations of mission command systems, automated systems, and infrastructure. Managed team of 7 and supported 600+ users in brigade headquarters, signal office, and 4 military battalions. Highlight of Contributions- Produced and implemented robust IT security strategy *Owned user authentication * Integrated solutions for vulnerability management and risk management- Delivered 100% up-time for network and communication systems *Served as SME ensuring full system operation during key initiatives and exercises. - Led health and wellness programming for service members * Built individuals plans to support fitness goals and achieve Army standards

Fort Lewis, Washington, United States

Managed team of 4 in the day-to-day operations of the Logistics IT help desk supporting battalion of 700 soldiers. Maintained, monitored, and troubleshot LIS, satellite systems, and data communications networks. Highlight of Contributions-Optimized hardware and software applications * Deployed latest updates and security specifications * Assessed and managed risks to maximize network uptime and efficiency of battalion operations- Attained 95% readiness rating for LIS operations.

Augusta, Georgia, United States

Core FocusOversaw Information Assurance Security Program and analyzed real-time network data for high-priority threats. Led project to upgrade facility to Sensitive Compartmented Information Facility (SCIF) with advanced security standards.

Bachelor Of Science - Bs, Accounting & Auditing, Accounting

Master'S Degree (Student), Integrative Health

Associate'S Degree, Health And Wellness, General, 3.8

The Associate of Applied Science in Health and Wellness program is designed to provide a solid foundation for entry-level careers.