Christine Walker Email & Phone Number

United States

New York, Ny, Us

As a GLG Network Member, I bring 25 years of experience in the B2B SaaS industry to help clients solve some of their toughest business challenges around global sales and revenue operations processes, policies, and technologies.GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.

Denver, Colorado, Us

• Pursued an MBA with a concentration in Executive Leadership, graduating in June 2024. • Completed coursework in a variety of business topics, with emphasis on Healthcare, Global Business, and Leading Others.• Gained valuable research experience through the development of a full Marketing Plan using advanced research and innovative techniques to position a product for success. • Awarded membership into Beta Gamma Sigma, for the top performance in my graduating class.

San Francisco, California, Us

Led Sales Policies, Sales Analytics, Data Quality, Communications, and Change Management functions and related strategic projects. Includes: cross-functional team leadership, strategy development, process improvement, systems design & implementation, documentation, KPIs, governance, enablement, and user adoption.• Developed and enforced a global sales policy for 8,000+ sales reps, streamlining internal sales engagement and enhancing productivity across sales and consulting teams.• Launched a CRM data cleansing program to improve accuracy for 2m+ records, resulting in 100,000+ account reassignments to correct territories and increased commission payment accuracy.• Established a systematic change management and communications plan, aligning 9,000+ sales and finance employees with company objectives.• Implemented a learning path for sales policies, driving global consistency and compliance, resulting in a 38% reduction in policy inquiries.• Developed a forecast hygiene and risk mitigation program to increase comp payment accuracy by 20% through targeted reporting and analysis, resulting in 50% fewer comp disputes.• Eliminated policies to reduce overhead and redundancy through data-driven analysis, resulting in 80% more efficiency in system code and resources.• Executed a conflict resolution approach to decrease disputes by partnering with cross-functional teams and creating teaming agreements, resulting in team-centric behaviors and a 35% decrease in conflicts.• Created an oversight process to mitigate risk by investigating issues in partnership with the Employee Relations and Legal teams, ensuring 100+ employees were properly compensated or held accountable for their actions. • Implemented technology solutions to support the process and policies of a rapid-scaling business, resulting in improved productivity by 70%.• Managed a Key Accounts program with a concierge service that reduced comp inquiries by 90% for 8 major accounts in the Enterprise Sales org.

Austin, Texas, Us

Led the cross-functional Annual Planning Process with a strong focus on minimizing customer impact and improving the seller experience, including strategic planning, account data, territory carving, systems & integration, deployment, and enablement for sales and professional services consulting organizations. Centralized ten divisional sales operations teams into a global entity by implementing best practices in territory and data maintenance programs.• Managed a team of 30+ employees responsible for implementing global territory initiatives by refining systems, tools, and processes resulting in a 50% acceleration in market readiness at the beginning of the fiscal year.• Transformed the territory management system and processes by launching a new product for managers that improved the user experience, reduced territory deployment time from 3 weeks to 1 week, and improved customer satisfaction.• Maximized IT resource time through Agile and Scrum development practices for territory systems and tools by prioritizing global process alignment, resulting in enhanced IT collaboration, more productive testing, and tools aligned with global territory policies.• Collaborated with the Compensation, Finance, and Quota teams and transformed the Sales Credit (Compensation) Allocation process, fixing over 60% of open issues within two weeks, boosting sales team morale, and ensuring accurate territories and compensation.• Streamlined the M&A territory assignment process by creating robust M&A frameworks, cutting integration time by 50% to 1.5 months.• Implemented best-in-class revenue operations, FP&A processes, and pricing and contract processes with <1% concessions within the first year of a new sales organization, resulting in the organization becoming the top seller within 12 months and the operations footprint becoming the gold standard for all global sales organizations.

Santa Barbara, Ca, Us

Led the creation of an automated proposal tool enhancing direct and channel sales efficiency, developed a Customer Reference program, partnered with the CEO on a transformative Vision Program, and created a sales support program. • Established a Global Customer Reference Program (direct and indirect sales) by establishing consistent and scalable program benefits that doubled client participation in the first month and grew the program by over 200% in 18 months, leading to increased customer engagement and sales success.• Drove partner references within the customer reference program, enhancing partner engagement through events, awards, and success stories, driving a 25% increase in partner collaboration. • Interviewed customers and developed marketing materials to highlight and share customer and partner success stories, resulting in a robust community of success used to boost sales and revenue.• Crafted and delivered a Global Sales Enablement Curriculum, training over 150 sales and channel reps globally on a new Salesforce CRM system, sales methodology, and closing techniques, fostering a proficient and collaborative global sales force that boosted productivity and performance.• Created a branded, self-service, automated proposal generation tool for indirect and direct sales teams by leveraging Microsoft Visual Basic for Applications, reducing time to complete proposals by 50%. • Pioneered a Sales Hotline Program and Team, providing a single contact point for sales queries, which streamlined navigation through complex internal structures, saving countless hours and ensuring alignment with corporate goals. • Established the Customer Vision Presentations Program with the CEO, refocusing sales on client goals and future visions, increasing sales, revenue, and customer satisfaction.

Master Of Business Administration - Mba, Executive Leadership

Bachelor Of Arts, Political Science