Christopher Wall Email & Phone Number

Clearfield, Ut, Us

Phoenix, Arizona, Us

Responsible for overseeing multiple areas, including IT, Development, Business Intelligence, Security, Compliance, Architecture, Project Management, and Product Management. With a focus on driving innovation and optimizing operations, I excel at leveraging processes, technology and mentorship to streamline processes, enhance productivity, and improve efficiency. Leading cross-functional teams, implementing methodologies, and aligning technology initiatives with business objectives. Responsible for IT strategy, software development, project management, business intelligence, security, compliance, architecture, and product management. Implementing scalable infrastructure, establishing data analytics capabilities, ensuring security and compliance, and driving product innovation, I contribute to the growth and success of Saddle Rock Legal Group.

• Reduced costs by $500,000 after streamlining processes and automation.• Generated $2M in new business by developing strategic partnerships.• Controlled a $1.5M ongoing opportunity pipeline.• Increased customer satisfaction by 15% through customer-centric strategies and initiatives.• Operated as the contracted CIO for several major customers, including a holdings organization with over 110 portfolio companies and a multi-location franchise.• Acquired major clients, including 3 enterprise organizations with over 9,000 employees.• Administered over 350 products while overseeing vendor relationships.• Directed a team of data and market analysts, business development personnel, and professional services specialists through all operations and sales processes.• Consulted customers across several verticals, including Government, Legal, Tribal, Medical, Consumer Goods, Energy, and Technology.• Oversaw the VP of Sales, Director of Technology & Analytics, and all deployment operations.

American Fork, Ut, Us

CIO and chairman of the Board of Directors for The Training Room. Providing business and technical leadership as a partner and member of the Board of Directors for an advanced sports medicine facility designed for specialized athletes and individuals in American Fork, Lehi, Pleasant Grove, Lindon, Orem, Provo and throughout Utah County. Our high-end facility, combined with an exceptional staff is here for one purpose – to help you reach and exceed those goals.

• Increased average opportunity by $8,000 per deal through the company’s Pro Services product.• Administered a $204,000 licensed sales pipeline.• Controlled 25% of the client portfolio by leading strategic partnerships and alliances.• Facilitated executive client engagements to identify SWOT and gap analytics, best practices, and services implementation to SMB, mid-market, and enterprise companies.• Launched a business model for acquired products within the CA telecommunication market.• Advised the internal company as an SME on business telecom operations and technology.• Recognized as an equity partner, executive leader, and Board of Directors member.• Influenced best practices to coach customers and increase customer retention.

Ogden, Utah, Us

• Saved $270,000 and retained 100% of staff by assembling an employee action committee.• Spearheaded 26 FTEs and coordinated $2M in annual technology deployment spanning 55 clients by coordinating contract negotiations, projects, customer support, talent, and P&Ls.• Generated $95,000 in incremental revenue over 6 months after launching new product features.• Grew product revenue by $331,000 in 12 months by revamping accounting and PM practices.• Renegotiated 3 vendor contracts to realize $290,000 in cost savings over 12 months.• Improved productivity by 30% in 6 months by assessing 300 vendors and installing growth KPIs.• Accelerated development velocity by 21% after streamlining engineering production.• Boosted lead retention by 74% in 30 days through technology and management SOPs.• Centralized a complex telecom infrastructure into a single organizational solution.

Salt Lake City, Utah, Us

• Lowered software licensing and vendor support by 55% to save $500,000 annually.• Controlled a $5M annual technology budget spanning 3,000 clients, including development operations, infrastructure, projects, product development, vendor relations, and P&L.• Reduced licensing costs by $80,000 through an implemented open-source PBX.• Enhanced revenue by $150,000 via a speech-to-text call quality solution.• Boosted telecom uptime from 97% to 100% in 12 months through the RespOrg certification.• Increased annual revenue by 21% after launching the residential telecommunications hosting service for underserved customers.• Launched the 1st company call center to elevate operational bandwidth by 266% in 12 months.• Improved telecom solution by 18% in 12 months through championed Scrum project practices.• Launched 5 satellite call centers to grow telemarketing sales volume by 30% in 6 months.• Spearheaded and developed 90 FTEs.

Us

Full accountability for applying strong analytical, problem solving, and project management skills to support all aspects of the project and product management lifecycle. Managed IT projects from initiation to close including requirements gathering, defining scope and planning, execution and control, tracking/reporting, and stakeholder communication. Focused teams on project goals to ensure all milestones and expectations were met or exceeded.✪ Established a successful track record of managing and completing multiple activities within tight deadlines and constraints, taking initiative to work on challenging projects, and contributing to overall business success.✪ Worked on-site with clients such as Disney, Los Angeles World Airports, and multiple state governments during the SDLC. Provided product launch and training support for new installations and new feature deployment.✪ Coordinated and managed project schedules and timelines as well as worked with team members to understand any issues and focused on bringing them to resolution in order to meet project requirements and deadlines.✪ Served as subject matter expert and point-of-contact as needed on escalated project and technical issues due to experience and a willingness to devote the time necessary to investigate and determine effective solutions.✪ Maintained productive relationships and open communication with cross-functional team members throughout the project lifecycle to ensure that project deliverables, requirements, timelines, and objectives were obtained.

Leadership And Management / Professional Education Series

Csis Aas

Education record