Chris Weinkauf Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

• Primary responsibilities include managing global Windows 10/11, Mac, and iPadOS endpoints using a combination of Jamf Pro and Microsoft Intune and acting as an escalation point for the global IT support team.• Facilitated the migration of Windows PC fleet from Ivanti Neurons (formerly MobileIron) to Microsoft Intune using a combination of PowerShell scripts and automatic enrollment processes.• Created zero-touch device deployment process using Automated Device Enrollment (DEP) and Windows Autopilot, allowing support technicians to deploy devices and return devices to service quickly.• Implemented and maintained OSDCloud, a cloud imaging solution for Windows PCs that streamlined our return-to-service processes for IT support teams.• Facilitated deployment of Jamf Connect to all company-owned macOS devices, allowing users to maintain their computer password using Okta.• Created and deployed security policies to macOS endpoints using guidance from Center for Internet Security (CIS) benchmarks and to Windows endpoints using Microsoft Security Baselines.• Created and deployed Zoom Rooms appliance image for conference rooms using Windows 10 LSTB, automatically enrolling conference room PCs to Zoom Device Management (ZDM) and maintaining software updates using the Zoom admin portal. • Automated endpoint lifecycle processes, such as macOS updates, stale device removal, and device re-enrollment using Jenkins CI/CD pipelines.• Automated application patching workflow using Jamf App Installers for macOS and implemented and deployed Patch My PC for Microsoft Intune patching and software deployment.

Santa Clara, Ca, Us

Denver, Colorado, Us

• Responsible for managing company owned Apple Mac and iPad fleet using Jamf Cloud, as well as Windows 10 devices using Microsoft Endpoint Manager/Intune. • Implemented zero touch based device deployment for macOS and iPadOS using Automated Device Enrollment(DEP), and Windows AutoPilot for Lenovo fleet. • Created light touch Zoom Rooms deployment processes using Mac mini’s as displays and iPads as controllers, allowing support team to deploy Zoom Rooms with minimal interaction by preloading room details into Jamf Pro. • Spearheaded initiative to remove administrative rights from all endpoints using FastTrack Software’s Admin by Request. • Built out Self Service store to allow users to install and update over 100 software titles without administrative privileges, including automating updates to the store as new software patches were released. • Deployed certificate based authentication using cloud-based DigiCert PKI Platform 8 for authenticating to Cisco ASAv servers. • Automated application patching workflow using Jamf Patch and self-built AutoPatch script to automatically deploy updates on a bi-weekly schedule. • Ran the technical implementation of Oomnitza asset management and tracking solution, integrating Jamf Pro, Microsoft Intune, and OneLogin SSO.

Santa Clara, California, Us

• Managed and maintain approximately 2000 macOS Clients globally using on-premises Jamf Pro installation. This includes maintaining back end infrastructure (RHEL 7 servers), package creation and deployment, device enrollment, and security settings deployment. • Moved the corporation from legacy imaging processes using Jamf Imaging and bootable USB drives to zero-touch deployment process using Apple’s automated device enrollment (DEP). Additionally, built single-click wipe and reinstall mechanism using Jamf Self Service. • Created and implemented rapid Mac on boarding process allowing for the corporation to get Macs from a newly acquired company into our corporate management on the launch day without users losing work or productivity. • Created centralized software package repository using Bash scripts to create and maintain packages. This process uses Apple’s built in packaging tools (pkgbuild, productbuild) for consistently creating re-deployable packages. • Created and implemented custom administrative privilege elevation process allowing approved users to gain administrative privileges on their Mac for a set number of minutes. • Implemented automated package creation and upload process using AutoPkg and jssimporter. • Implemented automated deployment of 802.1x certificates and network authentication config profiles using the Jamf AD CS Connector. • Built rapid OS adoption process allowing for the deployment of new versions of macOS in a matter of days instead of months. • Greatly expanded on number of knowledge base articles available to users in our SNOW support portal. • Using Microsoft Yammer, built out a very active community for our Mac users, one of the largest in our corporation.

Bethesda, Md, Us

Part of a team of three supporting all Mac infrastructure globally for Lockheed Martin staff and their subsidiaries.• Primary responsibilities are packaging software using automated Bash shell scripts and AutoPkg. • Responsible for building/maintaining corporate Mac images. Additionally, assisted in maintaining our development and production Jamf Pro(Casper) environments, creating policies to deploy software, deploying configuration profiles, and introducing the Apple Device Enrollment Program to our Macs.Stretch assignments included:• Building scripts utilizing the Jamf REST API to send e-mails to users out of compliance, generate compliance reports, and to build AutoPkg recipes for common packages. • Provides tier 3 support to technicians and customers as required through the corporate ticketing queue.

Denver, Colorado, Us

• Responsible for creating and maintaining imaging workflows for academic computer labs and faculty and staff computer systems using DeployStudio, Casper Imaging, and ImageX• Administer all OS X Servers on campus, including installation, setup, networking, updates and general maintenance. Servers include file, print, web, MySQL, NetBoot, Imaging and Deployment, Application and License servers. I have experience using OS X Leopard Server 10.5 through OS X Yosemite Server 10.10 (Server 4.0)• Maintain several VMWare vSphere servers, primarily running OS X Servers listed above• Create software packages and maintain master software repository, including experience with AAME, Creative Cloud Packager and JAMF Composer• Write scripts to automate IT processes primarily using Bash, AppleScript or XOJO. For example, I recently completed a bash script to migrate Mac users from one Active Directory domain to another while maintaining user home directory permissions and administrative rights for users who had them• Administer JAMF Casper Suite systems management server• Administer and maintain IT internal knowledge base for use by Helpdesk and Desktop Support technicians• Mentor Desktop Support technicians on best practices for supporting students, faculty and staff members in our University environment• Assist Desktop Support team with advanced, high-level tickets when neededCertified Casper Administrator, Certified Mobile Administrator, Apple Certified Support Professional

Denver, Colorado, Us

• Support and maintain over 600+ Mac workstations and 100+ PC workstations in a fast-paced, high demand environment.• Communicate with clients on a daily basis to resolve any issues and improve services • Collect information, open tickets and troubleshoot systems both in person and using Apple Remote Desktop and Screen Sharing until a solve is found. • Manage the IT training initiative, which involves writing and performing training sessions for associates though the agency’s training program • Maintain the agency tech training website which houses over 1700 videos across 300 articles and pages, most of which were created in-house by myself.• Manage LANrev, the agency’s client management system which includes mass software distribution to agency systems, software license monitoring and routine systems maintenanc.• Perform tech training systems to all new agency employees on a weekly basis, teaching the basics of their machine and the company Intranet. • Responsible for managing and administering several Mac OS X Server systems including Software Update server, providing software patches to machines using LANrev, and NetBoot/Deploy Studio for imaging new machines and troubleshooting machines with failed hard drives. • User account management through Active Directory authentication system • Maintain the online meeting application, Adobe Connect. • Helped to upgrade and build new conference room A/V systems for the Denver agency. • Regularly build custom software packages using Composer 7 and InstallEase 1.3. • Assist in Sarbanes-Oxley policy documentation and enforcment using the LANrev license monitoring service.• Decide new process and procedures to ensure efficient and consistent operations of the corporation.